Aug 21, KCB Bank Product Manager, Consumer Lending – Digital Financial Services Division Jobs in Kenya

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KCB Bank Product Manager, Consumer Lending – Digital Financial Services Division Jobs in Kenya

Key Responsibilities

  • Drive growth and performance of the bank’s digital lending products through customer acquisition, driving usage and collections.

  • Define and articulate the assigned products portfolio strategy articulating market requirements, consumer trends and opportunities for growth.

  • Coordinate the implementation of activities across assigned products portfolio in partnership with marketing and customer experience to drive customer engagement to grow Net Promoter Score & reduce Customer Effort Score as per set KPIs.

  • Drive daily usage of the assigned product portfolio performance in partnership with Strategy,
  • Credit and Lending Risk teams to ensure customer growth, utilization, limits management, reduction in attrition & churn and effective recovery of customers with customer value management teams.

  • Liaise with vendors & technology teams to ensure correct definition, documentation, and implementation of product requirements for new products and customizations of existing products to meet specific customer needs.

  • Identify, document & implement changes for process improvement, in liaison with internal stakeholders from technology, risk and compliance, credit and other departments.

  • Provide technical & thought leadership throughout various stages of solution/ product development lifecycle – planning, design, specification, implementation, and launch.

  • Assesses market competition by comparing the bank’s products to competitors’ products within the financial services industry.

  • Interpret and analyze product performance, customer insights and market research data to evaluate ideas, suggestions and make recommendations to drive growth.

    Minimum Position Qualification Requirements

    Academic & Professional

  • Bachelor’s Degree University degree from a recognized university

  • Product Management, Project Management, AGILE Practices

  • Master’s Degree

    Experience

  • Total Minimum Cumulative No of Years Experience Required 5

    How to Apply

    For more information and job application details, see; KCB Bank Product Manager, Consumer Lending – Digital Financial Services Division Jobs in Kenya

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