Committed To Good Global Response Centre – Operator Jobs in South Africa
CTG Overview:
CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006.
CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we’re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions.
Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients’ HR related issues, so they are free to focus on their core services.
Visit www.ctg.org to find out more
Role Objectives:
Work as part of a 24 / 7 shift pattern.
Answer requests for assistance in a timely manner initial call handling, triage, coordination with local agents & client representatives.
Escalate cases in line with company guidelines & client operating procedures.
Filter & coordinate emergency medical requirements to the Assist 360 medical team, operations team, or partners & follow up.
Coordination with security partners.
Medical claims handling for specific clients.
Maintain the global contact directory.
Information management & record keeping, security of information & accuracy of information in the case management system.
Perform any other duties which may be assigned.
How to Apply
For more information and job application details, see; Committed To Good Global Response Centre – Operator Jobs in South Africa
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