KCB Bank Application Specialist – Customer Experience Systems Jobs in Kenya
Key responsibilities include:
Backend administration of CX Systems – Cisco PCCE, ZOOM Calrec, PCS IVR and Wallboard UCM –Cluster3 and Customer Analytics System.
Dynamics CRM administration – License Management, Service Uptime, Reports Management and Workflow Maintenance
Coordinating and working with applications vendors for escalations, upgrades, health checks and maintenance reviews for CX systems.
Planning and budgeting for system related requirements
Perform work in compliance within specified security and warranty requirements
Perform and participate ongoing performance tuning, required upgrades and resource utilization as required.
Create and maintain documentation as it relates to system configuration, mapping, and processes
Planning and Organizing DR test exercises
Planning, Scheduling and organizing of monthly Service review meetings with system vendors
Job Requirements
Bachelor’s Degree Information Technology, Computer Science, or a related discipline
Professional Qualifications MOUS/ MCP/ MCSE /MCITP/MCTS/A+ AA
Experience:
2 years
Customer experience systems deployment and support: 2 years
Knowledge of sever Operating Systems and related network protocols: 1 years
How to Apply
For more information and job application details, see; KCB Bank Application Specialist – Customer Experience Systems Jobs in Kenya
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