Jun 17, International Rescue Committee Digital Community Liaison Jobs in Kenya

jun-17,-international-rescue-committee-digital-community-liaison-jobs-in-kenya

International Rescue Committee Digital Community Liaison Jobs in Kenya

Program & Job Overview:

  • Implemented by the IRC, the Cultural Orientation Resource Exchange (CORE) is a technical assistance program, connects and supports refugee resettlement staff globally to deliver effective Cultural Orientation, which helps newcomers achieve self-sufficiency in the United States.
  • Settle In, available in multiple languages, is a digital information service run by CORE that directly engages newcomers through its website (https://www.SettleInUS.org) mobile app, and social media platforms. Settle In is another touchpoint to disseminate vital, accurate information tied to resettlement services.

    Responsibilities:

  • Support Settle In Facebook page in collaboration with the Settle In team.
  • Reply to messages and comments received on Settle In with the help of trusted resources and by following moderation guidelines and escalation protocols.
  • Translate articles, video scripts, and social media posts in Spanish focused on key Cultural Orientation messages in coordination with the Digital Community Officer.
  • Record live event audio and other video scripts in Spanish (audio-only; appearance on video not required).
  • Contribute to a Frequently Asked Questions document in Spanish that can be used to answer user questions on the platform.
  • Based on user messages, comments, and questions or misunderstandings, propose new content topics to feed into content creation.
  • Share opinions, feedback, cultural awareness, contextual knowledge, and learning with the wider team on an ongoing basis. Present findings to relevant external partners, as needed.
  • Collaborate with other staff to ensure maximum visibility and integration of all new resources.
  • Support collection of monitoring and evaluation data for Settle In initiatives.
  • As needed backstop and support other Settle In team members.

    Job Requirements:

  • 4-year college degree in relevant field required.
  • Minimum one year of relevant professional experience.
  • Fluent in English and Spanish.
  • Knowledge of the United States Refugee Admissions Program (USRAP) and Reception and Placement Program (R&P) preferred.
  • Strong computer proficiency and well-acquainted with basic software tools. Can navigate autonomously in Windows and Microsoft Suite.
  • Knowledge of social media platforms, especially Facebook, and cultural use of these platforms, or ability to learn new technologies quickly.
  • Previous experience working with refugee resettlement or other immigration pathways preferred.
  • Excellent written and oral communication skills: the ability to communicate effectively in English and Spanish.
  • High emotional intelligence (our users are in difficult periods of their lives and moderators need to empathize with them).
  • An understanding of the power and importance of accurate information. Fantastic attention to detail.
  • Solid organizational skills with the ability to juggle multiple tasks, set priorities, effectively manage time, and meet deadlines.

    How to Apply

    For more information and job application details, see; International Rescue Committee Digital Community Liaison Jobs in Kenya

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