NCBA Senior Manager, Cash Product Development Jobs in Kenya
Job Purpose Statement
Provide product solutions and developments, support revenue generation, co-ordinate sales
initiatives with ALL Corporate and SME Relationship Managers, Personal Banking Relationship Managers, Officers, Branch Business Managers and provide support in acquisition of new
business, retention and growth of existing business.
Key Accountabilities (Duties and Responsibilities)
Product Development
Lead on Cash Management product conceptualization, business case documentation,
development, testing, packaging and roll-out in
conjunction with the various stakeholders.
Be the voice of the customer in the product
development process
Quality and timely implementation of payments and collections products.
Responsible and accountable for product benefit
realization for all products implemented.
Implement Cash Management proper solutions to
clients, of varying size and complexity jointly with the implementation team.
Partner with business development team to ensure
appropriate selling of payment and collections
products to customers.
Work with the Sales team to ensure growth of NFI and attract cheap liabilities from the target market.
Champion utilization of Cash Management solutions as the preferred delivery channels in the bank through the various sales /relationship teams; sales drives; campaigns and staff training together with the Cash Management Sales team.
Contribute to the overall growth of customer base for the bank through / jointly with internal and external service providers to ensure that product gaps that impair the client value propositions are addressed timely.
Ensure specific customer insight through effective segmentation and partnership to understand customer and segment needs.
Implement appropriate procedures in line with the requirements and process in ‘user’ units.
Ensure 100% adherence with bank policy on product documentation and processes to achieve optimal efficiency, compliance and cost containment.
Issue resolution in relation to payments and
collections related issues
Ongoing review of existing functionalities to ensure end to end process are functioning adequately
Advise the bank management on any new
developments in the cash management front to
keep pace with competition via market research
and periodical product reviews thus establish
product consumption; viability and net worth.
Financial
Drive growth of revenue and volume from Cash Management products and services
Assessment of marketing opportunities and target markets
Drive benefit realization for implemented
services/channels as stipulated.
Service Delivery (Client Focus)
Co-ordinate Product Management, Customer
Service and Operations to ensure client satisfaction.
Develop and support the launching of new
initiatives, products, developing enhancements and
new product concepts
Resolving of routed cash management issues within the agreed TAT.
Provide input to stakeholders on customer
implementation progress for projects or solutions
being rolled out.
Offer product training to staff across the bank.
Ensure that client information is updated in all the relevant information systems, and when out-dated, liaise with clients to gather the updated information.
Either through own initiative, or teams, be a proactive member of the department, working to
reduce implementation cycle time
Product Utilization, Efficiency and service uptime
Provide product portfolio analysis and ensure product utilisation and volume tracking of all Corporate, Commercial, Business Banking and SME
customers.
Keep abreast of MIS and Key Performance Indicators for all Corporate, Commercial, Business Banking and SME portfolio and increase utilization:
Provide MIS of customer transaction behaviour and metrics on progress of deals managed.
Manage product/service mix, pricing and margins
according to agreed aims.
Strive towards 100% STP for channel transactions
Risk and Compliance (Internal Processes)
Implementation and regularly review of product programme guides for all Cash Management product.
Coordinate and assume responsibility for compiling and communicating to all stakeholders, on a regular basis, information relevant to Payments, Collections and Liquidity Management portfolio.
Conduct regular product portfolio reviews to identify areas of improvement and develop tactical plans towards achieving set risk and compliance criteria.
Implementation and adoption (within cash
management unit) of all Compliance, Anti-Money
Laundering and Sanctions related requirements
contained in policies, procedures and processes
pertaining to Cash Management products.
Brand and Culture
Represent NCBA Bank at sales forums and industry events.
Promote the NCBA Bank brand.
Job Specifications
Academic:
University degree with Upper 2nd Class and any other relevant Professional qualifications.
Professional:
A professional qualification in IT or project management field is an added advantage.
1 year experience in an analyst role in the financial sector will be an added advantage
Proficient in Ms Office Suite – Ms Word, Power Point, Ms Visio, Ms Excel, Ms Access etc.
Desired work experience:
At least 5 years banking experience, out of which 2 years should be in Cash Management
Products and Channels.
How to Apply
For more information and job application details, see; NCBA Senior Manager, Cash Product Development Jobs in Kenya
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