KCB Bank Information Technology Department – Assistant Manager, IT User Support Jobs in South Sudan
Responsibilities
Supplement first line diagnosis of system incidentsfailures reported via available channels and escalating them to the required departments.
Install and configure operating systems and applications to agreed standards.
Maintain the existing PCs and peripherals to standards determined by the Head of IT, by performing upgrades, new installations and carrying out routine procedures.
Assess end-user needs and develop technical solutions on issues related to operability, system access and efficiency.
Document application outages and resolutions for future reference.
Manage the helpdesk and coordinate with the other teams for resolution of reported IT issues.
Provide support to IT users for all aspects of end-user computing and desktop-based software.
Perform periodic performance reporting to support capacity planning.
Coordinate and execute application-level testing, including performance tests, and make any environment changes necessary to perform the tests.
Configuration, monitoring, upgrades, deployment, troubleshooting, and overall support for enterprise applications, custom web-based applications, and off-the shelf applications
Requirements
University degree from a recognized institution preferably in Information Technology, Computer Science, or a related discipline.
Professional certification: CompTIA A+; Microsoft certification; MCDST / MOUS / MCP / MCSE / MCSA / MCITP/ MCTS
Minimum of 2 years’ experience in IT support.
Experience in Banking systems will be an added advantage.
Demonstrated ability to problem solve issues through a pragmatic and commercially sound approach.
Superior verbal, written and presentation skills.
Ability to build strong working relationships, internal and external to the organization.
Demonstrated creativity and analytical ability.
Interpersonal skills necessary to deal effectively with a diverse group.
How to Apply
For more information and job application details, see; KCB Bank Information Technology Department – Assistant Manager, IT User Support Jobs in South Sudan
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