May 22, AGC Tenwek Hospital Customer Service Assistant Jobs in Kenya

may-22,-agc-tenwek-hospital-customer-service-assistant-jobs-in-kenya

AGC Tenwek Hospital Customer Service Assistant Jobs in Kenya

Job summary:

To provide conducive atmosphere and contribute to the smooth running of the unit by facilitating communication between healthcare professionals, staff and patients as well as caregivers.

Responsibilities

  • Manage Large amount of incoming calls
  • Identify and assess patients’ needs to achieve satisfaction.
  • Build suitable relationships and trust with patients through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolutions.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Go an extra mile to engage customers.
  • Communicating effectively with staff at all levels and patients to ensure support services.
  • Address any operational issue that requires intervention/coordination.
  • Oversee patient care flow while redirecting them to respective units
  • Communicate pertinent information (verbal and/or electronic) in a timely manner to hospital administration/ HOD.
  • Provide personalized services for high value, VIP, vulnerable patients.
  • Ensure Tenwek TV screens are playing strictly Tenwek Hospital content
  • Assisting the communication officer in conducting customer satisfaction survey on a daily, weekly and monthly basis.
  • Daily, weekly and monthly reporting on incoming calls, incoming customer complaints and or any other occurring incidences.
  • Provide information to customer queries.
  • Provide solution to customer complaints.
  • Taking customers feedback and suggestions to improve quality of service and report to the Unit Supervisor.
  • Perform any other duties as may be assigned from time to time

    How to Apply

    For more information and job application details, see; AGC Tenwek Hospital Customer Service Assistant Jobs in Kenya

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