NFT OCS Engineer Jobs in Uganda
About the client
Our client in the Telecommunication sector seeks to recruit a suitably qualified candidate to fill the vacancy above.
Duties and Responsibilities
Provide technical support for Business Support System (BSS) applications and product operations.
Responsible for Change Management for all changes to be implemented to the OCS system.
Handle, evaluate and resolve complaints/technical inquiries raised by customer care, marketing, and revenue assurance influencing cross-functional teams to resolve
Troubleshoot issues, capture logs, and identify root causes for BSS application problems.
Ensuring Intelligent Network (IN) system Security and Compliance with our client’s processes.
Fulfill new function or business improvement requirements through product configuration.
Maintain Linux backend/file system, perform database analysis, and install new application patches/releases.
Install, configure, and maintain testing beds, working with other IT vendors as needed.
Develop custom scripts to handle system monitoring & reconciling Databases and Linux servers resources performance and also take appropriate actions..
Perform routine system backups (PR and DR sites) in various data centers.
Replace faulty hardware parts for Storage servers, controllers & related server batteries.
Implement established policies and procedures for database management.
Perform application automation and script writing, and maintain IT operation tools.
Manage all Business Support Systems which connect to the charging system such as Mobile Money platform(s), Pretups, IT (DSE), Simbrella, UNICA, CRBT.
Ensure accurate documentation of standards, guidelines, and procedures for application management.
Train new employees on basic troubleshooting methods.
Prepare system health and performance reports.
Support systems & process Audits for both Internal (Huawei) and external client’s requirements..
Education, Skills, and Experience
Bachelor’s degree in Telecommunications or Computer Science.
Minimum 2 years of IT industry experience, with at least 1 year in billing/charging on telecom systems.
Experience with Oracle or MSSQL databases.
Experience working with different Data Storage systems.
Proficiency in operating systems (Linux, UNIX, or AIX) & Systems Integration skills.
Proficiency in scripting languages such as Shell, Perl, Python, or Java.
Networking (routing & Switching) skills using Cisco and Huawei Devices
Strong problem-solving, communication, and teamwork skills.
Fluent English communication skills.
Ability to provide 24×7 service supervision through urgent office support and on-call support.
How to Apply
For more information and job application details, see; NFT OCS Engineer Jobs in Uganda
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