Standard Bank Manager, Campaigns Jobs in South Africa
Job Description
To strategize, plan and deliver quality campaigns according to the contact centre requirements in conjunction with the business unit executing the relevant POC (i.e., campaign specific).To develop campaigns insights and support the call centre by providing the required information to determine which campaigns to run, by when and for how long. To support and position the call centre as a channel of choice for other Insurance and Wealth Business Units within the group for POC’s only.
To provide functions related to Campaign Management, Dialer, and work force management support. Constantly and passionately pursuing initiatives to further enhance and optimize the Inbound and Outbound Call Centres within the Insurance structure through Dialer, traffic, and workforce management. To strategically, tactically, and creatively find ways to achieve maximum output and effectiveness of call centre solutions in place currently and in the future.
To ensure Insurance strategies are translated into executable dialer strategies that work to achieve the desired results from an Insurance Operations perspective
To formulate and execute an integrated workforce planning tactical plans over the short, medium, and long term across Insurance Contact Centres and to maintain and manage the dialer set up and ensure all settings are in line with best practices and stakeholder requirements. Manage direct reports to ensure individual’s dialer and inbound set up is optimal and aimed
at delivering stakeholder requirements. Plan and manage capacity of resources to ensure productivity and resources planning, including scheduling composition for consultants and resource forecasting, to ensure optimal customer service level as per consultation with business partners.
The role encompasses the associated systems administration required to ensure that the resources have access to the relevant telephony systems
Qualifications
Experience Required
Exposure to a multi-channel business environment.
Significant marketing project management experience.
Approximately 2- 3 years’ contact centre management or support experience.
How to Apply
For more information and job application details, see; Standard Bank Manager, Campaigns Jobs in South Africa
Jobs in South Africa – banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in South Africa.
Find your dream job from 1000s of vacancies in South Africa posted and updated daily – click here!
Join in and write your own page! It’s easy to do. How? Simply click here to return to Africa Jobs.