Q-Sourcing ICT Officer Jobs in Uganda
About This Job:
Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.
On behalf of our client Lead 4 Africa, we are looking for a competent, skilled and experienced ICT Officer to work in Uganda.
Job Purpose:
The ICT Officer is a member of the cross-continental Strategy and Program Impact team. He/she is directly responsible for strengthening the Organization’s IT framework and systems to ensure program effectiveness, efficiency, relevance and sustainability. The ICT officer will report to the Communications & I.T Officer and should be available to make frequent travels to South Sudan as may be required.
He/she will be responsible for maintaining, upgrading and managing software, hardware and networks, diagnose and resolve problems quickly and have the patience to communicate with a variety of interdisciplinary teams and users. The I.T officer will ensure that the company’s technology infrastructure runs smoothly and efficiently.
Duties & Responsibilities:
ICT Infrastructure Management:
Maintain and oversee the organization’s ICT infrastructure, including hardware, software, networks, and AV systems.
Ensure the smooth operation of work stations, and peripheral devices.
Monitor network performance and security to prevent potential issues or breaches.
Hardware setup, maintenance, and troubleshooting
Internet connectivity, speed, and troubleshooting
Maintain up-to-date hardware and peripheral inventory including type, serial numbers, location, etc
Software and Application Support:
Provide technical support for software applications used within the organization, troubleshooting issues and resolving user problems.
Coordinate software updates, patches, and installations to keep systems up-to-date and secure.
Security protocols and end-user training
ICT Training and Capacity Building:
Conduct training sessions and workshops to enhance staff’s ICT skills, knowledge and security protocals.
Develop training materials and resources tailored to different skill levels and job roles.
Offer ongoing support and guidance to staff to promote ICT proficiency and confidence.
AV setup, maintenance, and end-user training and support
Manage end-user “Help Desk” to facilitate efficient use of IT assets
ICT Strategic Planning and Development:
Collaborate with Communications and IT Manager to develop and implement ICT strategies aligned with organizational goals.
Identify, assess and present opportunities for ICT improvements and innovation to enhance operational efficiency and effectiveness.
Stay updated on emerging technologies and trends, recommending relevant ICT solutions to meet organizational needs.
This position requires a proactive individual with excellent technical skills, strong problem-solving abilities, and a commitment to supporting the mission and values of LEAD4Africa.
Experience and Qualifications:
Bachelor’s degree in Computer Science, Information Technology, Computer Engineering or the related
3+ years of experience in IT support or operations
Experience or familiarity with ERP systems and database management is an advantage.
Excellent analytical, problem-solving, and troubleshooting skills.
Strong communication and teamwork abilities.
Working knowledge and expertise with a variety of end-user software, hardware, and applications.
Added Advantages:
Excellent verbal communication skills
Proficiency use of MS Office 365 management
Expert in IOS and Windows Desktop Operating Systems
Good understanding of IT service management practices and tools based on ITIL.
How to Apply
For more information and job application details, see; Q-Sourcing ICT Officer Jobs in Uganda
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