Micro Enterprises Support Programme Trust Technical Assistant to Support the ICT Department Jobs in Kenya
Purpose
The ICT department provides business continuity, cyber security, Data protection, Business process automation, Internal and External User support. The department currently only has one staff, this is a challenge because of the workload involved which may lead to delays in meeting the above ICT objectives, over reliance on vendors, IT risks etc.
Discussions are going on to get additional staff, as we wait for this to be finalized, the department will advertise for a technical Assistant to support the ICT team.
Objective of the Consultancy
The overall objective of this assignment is to provide the necessary support to the ICT team in carrying out the ICT Strategies.
Scope of Work and Methodology
The TA will be based at the MESPT Head office and will assist the ICT team in meeting the ICT Objectives.
Reporting to the ICT Manager the TA will:
Achieve and maintain a thorough knowledge and adherence to MESPT policies and procedures regarding ICT systems.
Administer, maintain, monitor, and ensure accessibility of all information systems including but not limited to; Servers (physical and virtual), Microsoft 365, SQL databases, financial systems, Administration systems, staff portal, cloud applications and other IT systems that support MESPT Operations
Administer systems access control, audit, and accountability as per internal IT policies, procedures, and security framework controls.
Maintain the security and the integrity of the network systems, which includes communication systems, user endpoints, patch management, vulnerability scanning, anti-virus system and the entire information system.
Compliance management; enforces the adoption of the ISO 27001 security framework controls and other legal information systems requirements like Data Protection Act.
Ensuring business continuity by conducting and maintaining Data backups, backup testing and data restore per the disaster recovery policy and procedures.
Administer and manage user accounts including remote and mobile device users.
Resolve system administration and support requests raised on the helpdesk.
Participate in research and development to continuously improve and keep up with the IT business needs of the organization.
Collaborating and supporting various programmes in their digitization projects.
Travelling to remote locations for systems and staff support.
Working with other IT team members on various tasks and projects.
Training end users on various systems and preparing end user training materials in form of videos or standard operating procedures.
Maintain a high level of internal and external customer satisfaction and product quality.
Perform disaster and backup recovery tests as per the schedule, prepare necessary reports, follow up and resolve identified failures or errors.
Build and run cloud infrastructure and services primarily in a hybrid on-premises/Azure cloud environment.
Manage problems and resolve support issues with a focus on root cause analysis to reduce recurring issues.
Provide solutions to technical issues or requests which could involve developing a work-around, working with business to propose new and alternative operating procedures, producing additional documentation, or escalating requests to vendors.
Coordinates and perform decommissioning of legacy systems; create system growth plans and monitoring resource utilization.
Create and assign appropriate system roles and system access permissions as defined and signed-off by the business.
Coordinate, execute and document systems change requests.
Perform preventive maintenances for server infrastructure as per the schedule.
Knowledge in software development languages and software design is a plus.
Administer and manage all IT assets (including licensing).
Perform system installations, systems upgrades, systems migration and rollout of new software patches and updates.
Administration of IP Telephony /Phone system administration and printers
Administration of secure access control and related security systems (CCTV, Biometric Access)
Any other tasks as assigned by the ICT Manager
Key Deliverables
Successful performance of this assignment will be based on the following Key Performance Indicators:
Turnaround time on closure of helpdesk tickets.
Percentage of closed tickets in a quarter/year.
% of remediated vulnerabilities
System Guides, documenting ICT processes and procedures
Preventive maintenance reports of the server room, air conditioner, UPS
Resolved Network and internet issues noted in the field offices.
% uptime of systems
Signed off Disaster Recovery test reports.
% of implementation of audit recommendations
Reduced audit exceptions and recurring audit exceptions
Upgrade of systems
CCTV upgrade
Required Skills, Experience and Qualifications
The consultant will have the following minimum qualifications:
At least four years’ experience as systems administrator in a busy IT environment or a similar role
Education and Certifications
Bachelor’s degree in computer science or any IT related field.
Office 365 Administration or related Microsoft Certifications.
LAN/WAN Certifications like CCNA
VMWARE Certified professional.
Skills and Competencies
Strong knowledge in domain management and Active directory services.
Strong knowledge in Microsoft 365 administration.
Strong knowledge and skills in Windows server setup and administration.
Strong knowledge and working experience with administration of database systems, especially MS SQL Server.
Strong knowledge in VMWare – virtualization technology.
Thorough knowledge of Microsoft licensing requirements.
Strong Knowledge in networking (LAN, Wireless LAN, VPNs etc), (Firewalls, Routers and switches)
Knowledge of TCP/IP Architecture and OSI Model.
Knowledge of using and managing IT Helpdesk systems.
Troubleshooting and problems solving skills in a Windows based environment.
Good problem-solving skills and willingness to constantly renew required knowledge.
Excellent communication and reporting skills
How to Apply
For more information and job application details, see; Micro Enterprises Support Programme Trust Technical Assistant to Support the ICT Department Jobs in Kenya
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