Solaris Offgrid Customer Success Associate Jobs in Uganda
Job Responsibilities:
The Customer Success Associate is at a crossroads with departments, constantly interacting with the Product, Sales, and Marketing teams.
He/ She is responsible for :
• Manage a portfolio of customer growth with PaygOps
• Manage Account portfolio expansion following the Company’s quarterly objectives, to achieve Yearly targeted revenues
• Put in place revenue strategies for account expansion, satisfaction, and retention.
• Manage renewals of contracts, and resell of PaygOps services to ensure partners’ revenue expansion. Follow-up on invoicing when needed
• Occasionally, make on-site visits to strategic partners to nurture a sustainable and long-lasting client relationship
• Drive PaygOps clients to their success and deliver their expectations
• Coordinate and deliver PaygOps clients onboarding and related services (integrations)
• Organize Success Plans and Quarterly Business Reviews with clients and key stakeholders to align expectations
• Understand PaygOps clients’ requirements and specificities of their operations to adapt PaygOps to their processes when needed
• Establish long-term relationships with partners by supporting them to achieve full adoption and retention on PaygOps
• Contribute to defining innovative customer education strategies to improve overall customer experience
• Provide support to the Sales team related to product demonstrations and Q&A on PaygOps
• Participate in pre-sales meetings to display the characteristics and merits of PaygOps and facilitate the deal closure process
• Help build and demonstrate fictional scenarios on PaygOps
• Respond to questions about PaygOps products and related services
• Product design, knowledge, and documentation
• Contribute to building knowledge around PaygOps
products and services
• Always remain updated on the latest developments from products to communicate to partners.
• Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product – Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the PaygOps user experience
• Report on the most common challenges and important product feedback and work hand-in-hand with the Product team until implementation.
• Support the product team to understand the partners’ needs and requirements
• Provide direct support to clients on Freshdesk from time to time when needed
Skills:
• At least 3 years of experience in Project management, ideally IT-oriented
• Previous experience in the SaaS Industry is appreciated
• Proficiency in Excel and Google Workspace
• Polyvalent with advanced organizational skills and attention to detail. Project management certification is appreciated.
Efficient communication skills
• Enthusiastic, self-motivated, and passionate about developing world projects and social business
• Proficiency in English required, notions of French highly appreciated
How to Apply
For more information and job application details, see; Solaris Offgrid Customer Success Associate Jobs in Uganda
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