HomeChoice Holdings Sales Associate- Midlands (Pietermaritzburg) Jobs in South Africa
Description
The ideal candidate for this role will be responsible for converting customers visiting the showroom into a sale through tangible product demonstration meeting the sales targets and for facilitating order captures, documentation gathering and administration. You will need to ascertain our customers immediate need and have clear direction on product pricing and offers as aligned to catalogue to be able to sell features and benefits of each product and category. You will also provide customer query resolution as well as capture customer payments and refunds / credits.
What you will love doing in this role
Manage the customer journey account opening and order processing
Ensure Customers are greeted on entry. Ensure that her immediate need is ascertained
Ensure products are visually displayed as in that of the catalogue
NTF customers are to be encouraged / incentivised to open an account
Ensure pricing is correct on product and ascertain customers ATB
Provide customer assistance with regards to instalment payments, query resolution, order processing and goods returned
Ensure that the customer services and support service level agreements are in place and are achieved
Ensure a professional, polite, and efficient service is offered by acting as an ambassador
Ensure customers are assisted at self -help kiosks
Facilitate daily administration duties aligned to customer service, vetting, order and query resolution
Ensure you meet business objectives whilst maintaining a high level of customer satisfaction when marketing and creating Showroom awareness
Product knowledge and pricing management
Ensure that you are up to date with the catalogue and Homechoice Products specific to your product category
Ensure that you are aware of product features and benefits, including Electronics, and are able to sell with conviction
Ensure sufficient and up to date training is driven by yourself with regards to products featured as well as fully informed around insurance, legalities etc.
Ensure that you are aware of any competitor products and understand how to up sell
Ensure that pricing and offers are aligned to catalogue and price changes/ offers are actioned accordingly
Visual Merchandising & Housekeeping
Ensure that products are visually merchandised in accordance to VM policy
Ensure housekeeping standards are adhered to in accordance with policy
Meet operational efficiencies Consistently reach performance targets and standards relating to productivity, adherence, turnaround time and quality
Always ensure that any outstanding tasks are up to date
Adhere to all service level agreements Constantly and proactively communicate ways to improve efficiencies in our performance, procedures and systems
Ensure compliance standards and legislative requirements are adhered to and met against agreed quality benchmarks
Always make sure that the correct information is relayed to customers
Acquire and accurately capture all necessary information
Ensure current catalogues and order forms or consistently in stock and displayed accordingly
Ensure that you are 100% versed in daily operations with regards to click & collect procedure
Ensure a professional, polite and efficient service is offered by acting as an ambassador
Provide an exceptional customer experience
Take responsibility by ensuring that advice is always given in the customers best interest
Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction
Continuously work towards improving the customer experience and service delivery
Adhere to quality standards
Always make sure that the correct information is relayed to customers
Acquire and accurately capture all necessary information
Ensure that all admin and reporting is conducted timeously and in accordance with required processes and procedures
Adhere to policies, procedures and all business standards and requirements
Ensure that your appearance is aligned to staff policy, are wearing staff uniforms & name badges as supplied by Homechoice
Housekeeping
Dusting of displays
Wiping of CS and Customer touch point areas (Covid hourly)
Mopping of floors
Sweeping of floor
Vacuuming of floor
New Business activatons
Influence the public to increase feet into your store. Engage the public on product and campaigns
Goods returns & administration
Manage Customer returns administration and stock returns to WFS /GR book audits
WFS Feedback
Process GR – Refunds / Credit Customer
Assessment process completion
Ensure that Assessments are documented on customers account
See that assessments are posted and collected timeously
Stock management
Stock orders, taking constraints into consideration such as storage space and stock on hand
Assembling of goods delivered for Showroom floor
Maintaining Stockroom according to Business standards
Replenishing of Spares for breakages
Ensure all Visual Display Stock is scanned in & all paperwork has been signed & filed
Ensure that floor check & stock take on Click & Collect parcels are done weekly
Feedback to be sent to Admin Manager & any discrepancies reported
Ensure that monthly Click & Collect figures are sent to HCDC Inventory Manager
Ensure daily duties as per Stockroom roster is adhered to
Ensure all POD’s are captured & Click Collect parcels aged stickers are completed & pasted on Click & Collect parcels
Ensure all Click & Collect parcels are scanned same day as delivery
Ensure delivery note of Click & Collect is passed onto Showroom Salvage staff to contact customers for collection daily
Ensure that Stockroom housekeeping standards are kept
Ensure all GR’s are accounted & sent to HCDC daily
Ensure all communication regarding stock is emailed to HCDC & Showroom Management
Ensure Security is present when deliveries take place
Ensure that security surrounding opening and closing procedure is adhered to as well as security in general is consistently communicated to staff, run monthly emergency procedures to ensure staff are equipped to deal with any security issues
Administration & Reporting
Receipting deliveries from DC
Receipting goods return with Security
Liaising with Admin Manager on Parcels for Click & Collect
Overseeing stock transfers to and from the DC as per policy
Ensure Stock Take are completed regularly in line with set KPA’s
Requirements
What you’ll need to do this role
Grade 12/Matric/NQFL 3/ NQFL 4 (Minimum Required)
2 years’ experience in retail
Working in the homewares retail industry would be advantageous
How to Apply
For more information and job application details, see; HomeChoice Holdings Sales Associate- Midlands (Pietermaritzburg) Jobs in South Africa
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