Deloitte Internal Client Services- CTO Deloitte Africa- Senior Manager Jobs in South Africa
Main Purpose of Job
Champion leadership in the implementation of strategy within the business through effective management and development of the team and building of strong relationships across serviced business areas.
Develops and maintains the vision and strategy in line with business objectives and priorities and considering key client requirements, regulatory requirements, and Technology trends.
Develops and maintains a comprehensive Infrastructure and Cloud program for Africa and oversees the execution.
Manages research and development activities designed to assess need, analyse costs and benefits and develops strategies for deploying progressive Infrastructure and Cloud techniques and technologies.
Manage the IT Infrastructure, Networks, Cloud and Collaboration (INCC) environment for Deloitte Africa to meet the agreed Service Levels with Global and the business. The INCC environment is the backbone of the Business Systems for Deloitte and must be reliable, stable, and well managed to minimise IT Infrastructure down time for the firm.
Manage the INCC team to ensure stability of this environment following a structured process; leverage off the lessons learned to a supplement existing Africa Technology Services (ATS) approaches and methodologies.
Ensure preventative maintenance measures are in place to minimise risk to the firm and to manage service levels. Manage incidents, develop, and ensure that the required plans, architecture, and strategies are in place for this area.
Implement where possible, the required monitoring tools to achieve service levels, prevent down time and identify areas for improvement.
Champion and lead the client solutions in the Cloud, define procedures for deployment of new installations, system upgrades and ongoing operations. In addition, system up time and performance will be key operational metrics maintained by the Leader. The Leader will be instrumental in selecting solutions, managing costs, and directing capital investments.
Adopt and deploy cloud solution to embrace the Cloud First Strategy of Deloitte Africa and Deloitte Global.
Sets and implements consistent Standards, Uniformity and Security for the Infrastructure and Cloud operations and support. Drive adoption of Infrastructure and cloud policies and standards; monitor compliance with policies and standards, develop risk treatment plan, and implement remediation plans (as needed) to address noncompliance with policies and standards.
Align with Deloitte Technology (Global) on policies, standards, and architectures.
Be part of a Deloitte Global CTO organisation and have the opportunity to shape the future of the IT landscape of the Deloitte Africa Member firm and Deloitte Global.
Manage the budget and forecast within the Infrastructure Team as this would have a major impact on the total IT Budget (especially in the area of connectivity).
Responsible for all IT infrastructure nationally including Storage and processing, IT Facilities, Utilities, Workstation Image, connectivity (data and voice communications).
Manage the Infrastructure and Cloud staff, including hiring, training, talent development and performance management.
Manage external resources and third-party SLA’s including supporting contracts negotiations and managing external resources.
Qualifications
Degree
Desired Qualifications
Postgraduate qualification (Relevant to Service Area / Business Management, etc.)
Minimum Experience
5-10 years ICT experience relevant to an IT Operations environment with strong emphasis on an IT Infrastructure environment with a minimum of 5 years management experience.
Business Acumen, ICT skill set, Good practical experience in meeting client expectations, with at least 3-5 years management experience.
An understanding of change control, incident management, problem management, vendor relationship management & contract management experience.
Good financial management experience (budgets, reduction of costs), negotiation techniques/skills.
IT Management in EUC and IT Infrastructure.
Desired Experience
10+ years ICT experience relevant to an IT Operations environment with strong emphasis on an IT Infrastructure and cloud environment with a minimum of 5-8 years management experience with responsibilities of making decisions as a CTO for Deloitte Africa.
How to Apply
For more information and job application details, see; Deloitte Internal Client Services- CTO Deloitte Africa- Senior Manager Jobs in South Africa
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