Q-Sourcing Community Relations Supervisor Jobs in Tanzania
Job Dimensions
The EACOP Project System comprises a 95-kilometre Feeder Line transporting heated crude oil alongside Lake Albert from the Tilenga Central Processing Facility (CPF) where it joins the EACOP Project System at the Kabaale Hub Pump Station (PS-1) and continues 296km east across Uganda to the Tanzania border and a further 1,147 km across Tanzania to the Marine Storage Terminal and Jetty / offloading facility at Tanga on the East African coastline of Tanzania.
Construction of the EACOP Project System requires international EPC Contractors to engineer and construct the EACOP system; numerous national and international Contractors directly and sub-contracted to the Main Contractors to deliver Early Civil Works; Transportation and Logistics, and an international consortia to construct, operate and decommission a Thermal Installation System (pipe coating facility) at KP701 required to deliver the EACOP System to Host Government including national content requirements, EACOP Ltd Shareholder, and external financing standards.
Project delivery requires audit, assurance, and oversight of all Contractor social performance in Uganda and Tanzania, and sub-contractor social performance assurance of TotalEnergies Exploration and Production Uganda (TEPU) Tilenga Feeder Line construction.
An Integrated Project Management Team comprising Shareholder secondees, EPCM Contractor Worley (UK) resources, and a national and international contractor workforce is established to deliver the EACOP System. Within the Project Integrated Team H3SE Team, the Project Social organisation comprises office and field-based resources reporting to the Project Social Manager.
Context and environment
CRS establish and maintain trusting, positive working relationships between the Project and Project Affected Communities (PAC) for the duration of Project delivery (construction and commissioning). The CRS work area includes PAC within the Project and Contractor Area of Direct Influence (ADI), where the CRS represents the Project during Contractor meetings with PAC.
CRS are the focal point and primary contact between PAC and the Project site team, CRS routinely engage in person and maintain contact with the PAC leadership, representatives, and individuals on Project-related matters, and represent Project and local authority interfacing as required within the CRS area of responsibility.
The CRS implement the field monitoring and assurance activities within the Project social management system, and routinely assure Contractor implementation of their approved social management plans. CRS observe planning and implementation of Contractor stakeholder engagement activities and observe and assist the recording and reporting of Project-related grievances.
Primary interfaces for CRS are the Project Site Manager, Contractor social resources on site (i.e., Contractor Community Liaison Officers, Contractor Human Resource Officers) and Project Industrial Relations Supervisors in addition to the hamlet, village, ward, and district officials with whom CRS routinely engage on Project matters.
Key Duties and Responsibilities
Keep Project Site Manager informed on any PAC concerns, issues and grievances arising from Contractor activities and the plans for issue resolution or remedy.
Implement routine and non-routine assurance of Contractor implementation of their Social Contractor Implementation Plans and Procedures (CIPP), documenting and issuing Contractor non-conformances observed.
Issue and track to completion Contractor implementation of corrective actions.
Issue all assurance outputs and supporting documentation of non-conformances, corrective actions, and tracking corrective action implementation to closure to the Social Coordinator for consolidation and reporting.
Introduces Cultural Heritage monitors to Site Manager and Contractor Site Representatives to facilitate their cultural heritage management responsibilities on site.
Introduces Project Industrial Relations Supervisors to Contractor Human Resources and CLO to support assurance of labour management, industrial relations and working conditions assurance activities.
Interfaces with EACOP RAP Implementation Team Leads, Land Team representatives and supporting consultants (such as Valuation Services Contractors) to assist Contractor (temporary) land management requirements.
Participate in quarterly Project Induced In-Migration (PIIM) Working Group events (where relevant) and complete PIIM monitoring locally as required.
Interface with EACOP Security Coordinators, EACOP Environmental and Biodiversity Officers, EACOP Health and Safety, Project Road Safety team, Project National / Local Content team on roadshow and communication initiatives, EACOP Community Relations Coordinators and Stakeholder Engagement Coordinators for EACOP messaging and participation in Quarterly Regional Engagements to support timely and accurate Project messaging and Project-related inputs and updates and support sound Project Social performance and continuous improvement efforts to reduce social risks and impacts during execution of the Construction phase.
Collaborate with LSOC Community Relations Coordinators (CRC) on relevant engagement efforts and concern, issue, and grievance resolution.
Share Project messaging with the LSOC Stakeholder Engagement Team and CRC for awareness of Project activities.
Routinely engage LSOC Grievance Administrator to ensure timely and accurate stewardship of EACOP Grievance Management Procedure responsibilities, including recording and reporting Project-related grievances and supporting timely and effective grievance closure.
Understands where vulnerable and marginalized members of PAC are located and collaborates with CRC and where relevant Contractor Social resources to plan and facilitate Project-related engagement activities.
Understands where to direct or elevate engagement requirements when stakeholder relationships are managed by LSOC.
Understands and confidently communicates and facilitates implementation of the Grievance Management Procedure.
Mandatory Requirements
Ability to multitask and work independently with limited supervision.
Attracted to high intensity, multidisciplinary and dynamic work environment.
Advanced degree in Social Science, Sociology, Social Anthropology, Stakeholder Engagement, Community Development, or relevant discipline
Minimum 5 years extractive industry construction or infrastructure construction experience preferred.
Practical understanding and experience of construction related activities including land access, cultural heritage, labour management and working conditions, social receptor identification and direct experience developing and implementing social risk and impact mitigations, HSE systems.
Excellent communication skills with a proven ability to develop and maintain good relations with stakeholders including government authorities, local communities, industry partners, construction contractors, the donor community, and international organizations.
Minimum 5 years professional experience implementing stakeholder engagement.
Experience implementing Contractor social performance monitoring and reporting an advantage.
High level of interpersonal skills and proven ability to develop and maintain good relations with a wide range of stakeholders including a high level of discretion, diplomacy, and ability to manage conflict and gain consensus.
Organizational capabilities, task prioritisation and coordination skills, efficient and effective message development, and delivery.
Strong communication skills both written and verbal to convey and elevate critical messaging.
Excellent computer, report writing, and analytical skills required, proven attention to detail essential.
Computer literacy including MS Word, Access, Excel, and data management software preferred. X
Fluency in English and Swahili (written and spoken) essential; other relevant local languages an advantage.
Exposure to externally financed project social performance requirements an advantage
How to Apply
For more information and job application details, see; Q-Sourcing Community Relations Supervisor Jobs in Tanzania
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