KCB Bank Kenya Digital Support Specialist Jobs
Key Responsibilities:
Provide technical support for existing Agency, Mobiloan, Internet Banking, Mobi, C2B, MTS, Channel Manager systems (herein later referred to as Digital Channels) and implementation of related projects.
Delivering business solutions by ensuring that they are well tested and are rolled out in a manner that does not adversely affect business processes.
Work closely with IT Security to ensure that the Digital Channels money transfer services are well secured and in implementing SSL and other encryption certificates for ensuring robust and secure Digital Channels services
Roll out of business solutions, ensuring that they are well tested and are rolled out in a manner that does not adversely affect business processes, and providing processes and training to the users.
Recommend and implement upgrades or changes to the Digital Channels solutions for performance, security or business benefits
Provide first level IT training and support to users in addition to keeping track of user issues and oversee their prompt resolution. Develop subject matter expert knowledge of Mobile, digital Commerce and other payment banking technologies
Continuously analyze user requirements to develop and provide solutions
Enhance and develop new channels for delivering services to customers
Maintain and manage up to date system configurations and user documentation, also develop Business Continuity plans for both mobile channel solutions
Ensure compliance of SLAs with system vendors
Qualifications
Education
Bachelor’s degree Bachelor’s Degree IT/CS/Mathematics
[Professional Qualifications
ITIL
Proficient in Linux
Oracle Database administration
Business Analysis
Technology Operations
Master’s degree Any computer or business related, Project Management
Experience
Total Minimum No of Years Experience Required 3
Experience Area
Digital Channels (Mobile Banking, Internet Banking, Agency Banking) administration
Linux Server Administrator
IT Projects and Business analysis
Change Management
How to Apply
For more information and job application details, see; KCB Bank Kenya Digital Support Specialist Jobs
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