Feb 15, Aminika Manpower Head of Retail Operations Jobs in Kenya

Description

The Retail head will be responsible of managing the operation of the branch network, while enhancing its performance to meet firm’s objectives. Primary objective of the job function will be to ensure a set retail standard met with a strong focus to enhance customer experience to a consistent standard.

Roles and Responsibilities

Day to day management of the of branch network with a branch count exceeding 70

Driving sales performance of the entire retail front

Ensuring customer service in branches and call center is at international standards

Performing checks on various physical elements within stores to ensure stores are meeting set retail standards

Store merchandise is maintained as per the layouts created and meets the set standards

Close monitoring, review and replenishment of stocks to ensure best collection of products are made available at all the time

Carry out audits to ensure systems and controls are adhered to

Performs checks on staff to ensure minimum standards are met in various aspects including dress code, presentation, training, etc

Checks on branding and visual merchandising elements to ensure the approved details are maintained and regularly updated

Ensuring KPI’s set and measuring as many metrics related to all areas e.g. performance, sales, customer service, training etc.

Performs any other checks and balances set by the management from time to time based on timely requirements

Skills and Qualifications

A minimum experience of 5 years in retail chain with a branch network not less than 40 branches.

Optical retail management experience required

Undergraduate/postgraduate qualification from a recognized institute

The candidate should have preferaly 30-40 yrs.

How to Apply

Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.

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