Mastercard Manager, Technology Account Management Jobs in South Africa
Role
• Engage Account Managers as part of Account Planning, coordinate and integrate annual and ad hoc business planning with customer and internal partners to prioritize strategic, mutually shared objectives.
• Build solid relationships with internal cross-functional partners, ensuring customer and market needs are being communicated and being met
• Identify and deliver against customer and Mastercard corporate objectives, opportunities, and commitments.
• Lead customers through the transition from sale to implementation; clarify project scope and customer readiness to implement during project initiation and ensure internal stakeholders are clear on products/services implementation requirements with customers
• Monitor post-implementation customer service quality, providing Voice of Customer feedback to improve quality
• Provide Voice of Customer input into proposed product development initiatives, in addition to potential rule changes
• Build, grow, and manage operational and technical relationships with Customers
• Leverage market, customer, operational, technology expertise to provide key inputs into solution design of key initiatives and market level opportunities
• Act as escalation point during implementation of customer implementation projects to ensure customers’ and Mastercard’s needs are met.
• Grow and manage close strong working relationships with customer’s executive and decision-making-level contacts.
• Develop and maintain strong working relationships with key vendors in areas such as payments processing, network infrastructure and digital technology
• Identify customer needs and communicate operational enhancements to relevant internal stakeholders
• Deliver Mastercard Academy content to customers as a trainer
• Deliver Quarterly Operation Reviews to customers and guide them to ensure portfolio optimization on approval rates as well as compliance with all Mastercard technology enhancements and mandates
• Identify opportunities to optimize Mastercard and customer revenue by utilizing existing technology capabilities, services or through innovation and development of new capabilities & ecosystems
• Leverage
relationships with customers and vendors to identify sales leads and share such opportunities with Account Managers and Business Development teams/Expert Sales
All About You
• Portuguese speaking (Read, write, speak) required
• Project management and implementation skills preferred
• Technology and operations related skills required
• Ability to work effectively across all segments of Mastercard and customers’ organization.
• Extensive knowledge and demonstrable application of customer service principles and financial industry/banking operations and business practices.
• Ability to grasp technology details and translate them into solutions and/or to address business opportunities.
• Extensive knowledge of credit, prepaid and debit card operations (issuing, acquiring, and processing) with emphasis on authorizations, clearing, settlement and fraud and risk management.
• Interpersonal and negotiation skills required.
• Strong analytical/problem solving and planning skills.
• Articulate and creative, adept at delivering presentation to executive level audiences.
• Must possess solid knowledge of business drivers, technology solutions and players, best practices employed across all stakeholders
• Competent to analyze business needs and develop a course of action that effectively integrates technical components and business components and organize a solution process that includes appropriate cross-organizational participation yielding quantifiable results for Mastercard and customers.
How to Apply
For more information and job application details, see; Mastercard Manager, Technology Account Management Jobs in South Africa
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