United Nations Support Office in Somalia Chief of Service, Service Delivery Jobs in Kenya
Org. Setting and Reporting
This position is located in the United Nations Support Office in Somalia (UNSOS), Mogadishu. The Chief of Service, Service Delivery reports directly to the Director of Mission Support (DMS) at the D-2 level and supervises Chiefs of Sections at the P-5 level.
The Chief Service Delivery is responsible for overall management of technical and logistical support services to all Mission components by planning, coordinating and delivering integrated technical and logistical services including management of staff, assets and budgetary resources.
Responsibilities
Within delegated authority, the Chief of Service, Service Delivery will be responsible for the following duties:
Exercises managerial and supervisory control over all logistics, technical and operational support services within the Service Delivery pillar, working in close cooperation with MSD Service Chiefs to ensure that the demands for goods and services are planned and resourced, forecasted, accurate, and submitted in a timely manner to allow for processing through supply chain in time to meet the clients’ requirements. Contributes to planning for and resourcing of operational requirements in close coordination with all Mission components, as well as UNSOM and ATMIS, to ensure successful implementation of mission mandated tasks. Designs strategies for the implementation of effective service delivery to all clients.
Manages and coordinates all multifunctional support services requirements between the UN Headquarters, Mission components and other UN and non-UN entities to ensure efficiency and effectiveness of the support services. Acts as the principal liaison between the Mission and the Regional Service Centre/Global Service Centre as appropriate and Headquarters for support delivery services matters and co-ordinates day to day support services at Mission Headquarters and Sectors/Field Offices. Implements UNHQ policy and develops mission procedures to ensure support services satisfy UN regulations and rules.
Initiates the development and implementation of the service delivery work plan, priorities and anticipated requirements. Implements policies and procedures to facilitate achieving work plan goals.
Develops and monitors KPIs to ensure consistency and improvements in service delivery.
Conducts overall planning and coordination of logistics support services for deployment of civilian, military and police components in all Sectors of the Mission. Ensures that logistical requirements take account of gender-specific needs. Acts as work force planner, Hiring Manager and First Reporting Officer for the Service Delivery pillar and Section Chiefs respectively. Manages and supervises an integrated civilian, military and police mission support organization that is trained, resourced and motivated to meet clients requirements in execution of the Mandate. Participates in the selection of senior military or police staff officers assigned to his/her Service.
Assumes responsibilities of certifying officer for the budget allocation to the Service Delivery pillar, and will be required to chair or be a member of technical and operational bodies. Advises senior management (DMS, Head of Military or Police Components or any other relevant civilian Head of Component), on support services management, structures and staffing levels to ensure that they are, at all times, adequate to meet the requirements of the mission support concept.
Ensures timely and proper management of UN owned assets and contractual services of high financial value under the control of Service Delivery.
Coordinates budgetary requirements for the Service Delivery pillar, submitting budget performance reports and contributing to Mission overall budget submission in close coordination with Mission Service Chiefs and DMS.
Provides technical and professional response to BOA, OIOS audit observations and ensures that agreed observations are implemented in a timely manner.
Performs other related duties including deputizing for DMS as required.
Competencies
Professionalism: Excellent negotiating and leadership skills; discretion and sound judgement in applying technical expertise to resolve complex and/or sensitive issues. Sound knowledge of support services operations and practices. Ability to develop support services procedures and new programmes. Knowledge of fiscal policies and procedures and ability to apply them in the UN environment.
Planning & Organizing: Develops clear goals that are consistent with agreed strategies. Identifies priority activities and assignments; adjusts priorities as required. Allocates appropriate amount of time and resources for completing work. Foresees risks and allows for contingencies when planning. Monitors and adjusts plans and actions as necessary. Uses time efficiently.
Client Orientation: Considers all those to whom services are provided to be “clients ” and seeks to see things from clients’ point of view; Establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients’ needs and matches them to appropriate solutions; Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems.
Leadership: Serves as a role model that other people want to follow: empowers others to translate vision into results; is proactive in developing strategies to accomplish objectives; establishes and maintains relationships with a broad range of people to understand needs and gain support; anticipates and resolves conflicts by pursuing mutually agreeable solutions; drives for change and improvements; does not accept the status quo; shows the courage to take unpopular stands.
Judgment/ Decision-making: Identifies the key issues in a complex situation, and comes to the heart of the problem quickly; gathers relevant information before making a decision; considers positive and negative impacts of decisions prior to making them; takes decisions with an eye to the impact on others and on the Organization; proposes a course of action or makes a recommendation based on all available information.
Education
Advanced university degree (Master’s degree or equivalent) in business administration, engineering, logistics, medical, aviation or related field. A first-level university degree in combination with two additional years of qualifying work experience may be accepted in lieu of the advanced university degree.
Work Experience
A minimum of fifteen years of progressively responsible experience in at least three of the logistic service delivery areas: fleet management, air operations, medical services, construction, building management or facilities management, conference services, rations, fuel, or contract management is required.
At least five years of management experience in the area of service delivery, of which at least three years in managing service delivery operations in an international environment is required.
Experience in managing complex service delivery operations in a conflict or post-conflict environment with scarcity of resources is desirable.
Experience in planning, deployment or sustaining field operations is desirable.
Languages
English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency (oral and written) in English is required.
How to Apply
For more information and job application details, see; United Nations Support Office in Somalia Chief of Service, Service Delivery Jobs in Kenya
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