Samsung Phones and Device Technician Jobs in Kenya
Duties and Responsibilities
Receive, diagnose and repair devices
Prepare an estimation of cost of repair as and when required.
Carry out all repair procedures in line with Quality and Environmental guidelines.
Ensure quality is always implemented and maintained throughout the repair cycle – champion brand values at all time.
Regularly make reports e.g. technical report, weekly report and other forms of communications on product problems, evaluations, issues, developments and improvements.
Timely communicate to all concerned latest service and repair bulletin, news and information from Huawei and attend all trainings organized by Huawei Technologies ltd.
Actively contribute to the Service Centre objectives at all times ensuring all key performance indicators and targets are achieved.
Ensure software versions are updated as advised by the Service Centre Manager.
Maintain a professional approach at all times.
Maintain a clean and organized working area at all times.
Uphold policy in relation to security and misuse of company property.
Identify and meet the needs and expectation of customer through the application of the skills and knowledge acquired for the role and deliver exceptional customer service.
Undertake any other duties that are relevant to the job as requested by the Service Manager.
Key requirements, skills and qualifications
IT Diploma
2 years’ experience majorly on Samsung Phones
MS office applications
How to Apply
If you meet the above qualifications, skills and experience send CV urgently to [email protected] quoting the job title as the subject line in the mail
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