Kenya Plant Health Inspectorate Service Senior Customer Care Assistant Jobs
Duties and responsibilities: –
Receiving, Directing and relaying telephone messages;
Directing visitors and customers to the appropriate staff member when they come to KEPHIS for services;
Receiving and record mails/parcels then distributes them to the relevant office;
Maintaining visitor’s book for analysis by respective departments;
Ensuring information materials are available at the reception and availing the same to clients;
Opening and date stamping all general correspondences;
Assisting in the planning and preparation of meetings, conferences and conference telephone calls;
Responding to public enquiries;
Answering all incoming calls and handle call enquiries whenever possible;
Redirecting calls as appropriate and take adequate messages when required;
Recording and type all incoming visitors names for analysis per department;
Ensuring information materials are available at the reception and request clients to get a copy;
Opening the biometric door for clients.
Persons Specification
For appointment to this grade, a candidate must have: –
At least four (4) years relevant work experience;
Diploma in Telecommunications Operations, Front Office Management, Customer Care or its equivalent from a recognized institution;
Proficiency in Computer Applications;
Good Public Relations Skills;
Compliance with Chapter Six of the Constitution.
Skills
Proficiency in computer applications;
Communication skills;
Interpersonal skills;
Report writing skills;
Negotiation skills;
Problem solving skills.
Competencies
Ability to work under pressure;
Ability to work independently and in a team;
Ability to multi-task and prioritize work; and
Demonstrated ability to implement Quality Management Systems.
How to Apply
For more information and job application details, see; Kenya Plant Health Inspectorate Service Senior Customer Care Assistant Jobs
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