Bridge Talent Management Customer Experience Manager Jobs in Kenya
Responsibilities
Lead & Drive customer experience value chain for Customer Obsession & Loyalty.
Build our Brand and Inspire Customer Loyalty & Obsession.
Rebrand customer experience models and generate efficiencies thereof.
Deliver exquisite Client Digital Experiences.
Ensure the Quality and Profitability of our Client Relationships.
Deliver Omni-channel solutions to client messaging & reach – Routine & Complex needs.
Transform and Lead our Customer Support teams/Solutions – to meet adaptive demands.
Implement Solutions that anticipate & address client needs, and concerns in real time.
Review & Pull insights from Consumption data & analytics – for translatable offerings.
Lead Customer Promotional campaigns – on Upselling; Cross-selling; & Awareness initiatives.
Requirements
Should possess at least 5 years of experience in a Customer Experience position in a Service industry or Digital technology platforms.
A bachelor’s degree in marketing, communications, advertising, business management, or in a related field preferred.
Extensive experience in gathering and interpreting customer experience information.
Solid knowledge of online customer engagement platforms and channels.
Proficiency in MS Office, as well as customer experience and CRM software, such as amoCRM and Qualtrix CustomerXM.
Superb communication, collaboration, and problem-solving skills.
How to Apply
For more information and job application details, see; Bridge Talent Management Customer Experience Manager Jobs in Kenya
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