Heritage Insurance Claims Analyst Jobs in Kenya
Job Summary
The role holder will be responsible for processing and payment of general insurance claims in accordance with the set standards and guidelines.
Key Responsibilities
Process claims accurately and in a timely fashion as per customer charter and agreed Service Level Agreements
Review documents and pertinent requirements regarding an insurance claim to establish liability.
Ensure that the insurance claim made by the claimant is complete in form and complies with the documentary requirements of an insurance claim.
Advice claimants regarding basic matters about their insurance coverage in relation to the insurance claim
Respond to both internal and external claims inquiries concerning benefits, claims process, service providers, and the filing/completion of proper forms.
Record all claims transactions in the system.
Track and follow up on receipt of necessary forms.
Capture and maintain accurate data to ensure data integrity.
Prepare weekly, monthly and quarterly reports and any other ad hoc reports as may be required by management.
Issue release letters
Issue authority letters for windscreen fitting and car hire.
Maintain a diary system for all active files.
Review files for continuing adequacy of reserves
Handle routine correspondences.
Maintain a high level of service to customers at all points of contact such as telephone calls, emails letters or personal visits.
Prompt attention to complaints
Appoint service providers such as assessors, investigators and loss adjusters Issuance of release letters upon completion of repairs and submission of documents.
Issuance of discharge vouchers
Proper adjustment of claims to avoid overpayment.
Cross check claims information with IMIDS data system for fraud detection
Investigate claims that appear to be suspicious.
Enforce SLAs with service providers.
Ensure policy excess is collected and apply depreciation where applicable.
Settle payments via EFT to cut down on cheque processing costs.
Qualifications
Bachelor’s degree in insurance, Economics or other business related discipline Progress towards Diploma in Insurance (ACII or AIIK), (at least 3 papers or equivalent)
Experience
2 years’ experience in claims management
Competencies
Understanding of insurance operations and concepts
Knowledge of insurance regulatory requirements
Knowledge of claims procedures
Excellent organizational and stakeholder management skills
How to Apply
For more information and job application details, see; Heritage Insurance Claims Analyst Jobs in Kenya
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