AAR Healthcare Kenya Customer Care Assistant Jobs
Job Purpose
To provide exemplary customer service to internal and external customer, handle inquiries and carry out Marketing and Customer Service assignments.
Duties and Responsibilities
Gathering customer feedback of hospital services and products through questionnaire collection and in-patient ward visits.
Formulating data collection tools e.g. questionnaires, survey tools etc. to gather
information on external and internal customer satisfaction and ensure adequate supply.
Compiling daily reports from the questionnaire collected from patient satisfactory questionnaires.
Visiting the in-patients in the ward.
Promoting and maintaining Customer Service standards through planning and conducting surveys and Customer Service audits.
Attending to disgruntled clients in the Hospital and ensuring that their complaints are resolved.
Conducting hospital tours to educate prospective clients on services and products offered in the hospital.
Coordinates hospital and departmental Marketing & Customer Service events.
Creating awareness of hospital products and services to the public including e.g.
managing hospital information desks.
Facilitating customer service induction programs for new staff.
Training departments on how to create positive bonds with customers and improve the hospital customer service standards.
Participates in the collection, creation, compilation, of material, design and concept, printing and distribution of the hospital publications.
Handling and managing VIP and press.
Liaising with outsourced PR Companies in PR matters.
Education
Bachelor’s Degree in Front Office Operations/Public Relations/Customer Service/Business Management
Computer Literate.
Job Experience
Minimum of 2 years’ experience in Front office operations and Customer care in the Service industry.
Key Competencies – Skills/ Knowledge/ Aptitude
Good interpersonal Skills.
Strong oral and written communication skills
Exceptional interpersonal skills
Excellent customer service skills
Patience and calmness under pressure
Ability to handle complaints and difficult situations.
Able to work as a team member and encourage and promote a culture of caring.
How to Apply
For qualified candidates kindly send your cover letter and CV to [email protected].
Find jobs in Kenya. Jobs – Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.
Jobs in Kenya – banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.
Find your dream job from 1000s of vacancies in Kenya posted and updated daily – click here!
Click here to post comments
Join in and write your own page! It’s easy to do. How? Simply click here to return to 3 Best Africa Jobs.
