Discovery Limited Team Leader Coach – ETM Jobs in South Africa
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery.
Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Functional Enablement
Serves as a point of central coordination of functional development through research and best practice, whilst delivering the strategic initiatives working across the Discovery composite and supporting the day –to –day management of operational activities. Functions that make up the unit are Business Relationship Management, Customer Services, Digital Services, Finance and Billing Operations, Workflow Optimisation, OH Claims and Benefits, Claims Support Services, Managed Care, Disease Management and New Market Integration.
Key Purpose
To effectively manage the Electronic Transaction Management (ETM) team to ensure adherence to agreed SLA’s, meeting departmental Turnaround times and Quality requirements. This extends to the following: Team Management, iQS Requirements, Project Management, Mentoring and Coaching.
Key outputs
The successful applicant will be responsible for but not limited to the following job functions:
Areas of responsibility may include but not limited to
Develop, coach & motivate a team to excel in performance and service delivery.
Responsible for the performance management of staff.
Build the team and identify talent.
Ensure that the service levels are maintained.
Handle the administrative functions where required.
Identify quality issues and take corrective steps by actioning quality trends.
Actioning of reports.
Responsible for resolving escalations/queries.
Responsible for quality audits to identify gaps and implement interventions.
Relationship building with internal & external clients such as Trading Partners, Bureaus and Healthcare Providers to achieve objectives.
Able to multitask and meet allocated deadlines daily.
Drive results and solutions through the team.
Reviewing specification documents to identify testing and communication requirements to Trading Partners.
Planning detailed test scenarios for end to end testing of integration with external parties.
Providing progress reports on all projects in progress.
Liaising with various systems teams to ensure the successful implementation of changes and new integrations as well as resolution of queries post implementation.
Ensuring robust post golive monitoring is conducted by ETM analysts.
Personal Attributes and Skills
The successful candidate would need to have the following competencies:
Leading and Supervising: Provides others with a clear direction. Sets appropriate standards of behavior. Delegates work appropriately and fairly. Motivates and empowers others. Provides staff with development opportunities and coaching. Recruits staff of a high caliber.
Deciding and Initiating Action: Makes prompt, clear decisions, which may involve tough choices or considered risks. Takes responsibility for actions, projects, and people. Takes initiative, acts with confidence, and works under own direction. Initiates and generates activity.
Planning and Organising: Sets clearly defined objectives. Plans activities and projects well in advance and takes account of possible changing circumstances. Manages time effectively. Identifies and organises resources needed to accomplish tasks. Monitors performance against deadlines and milestones.
Working with People: Demonstrates an interest in and understanding of others. Adapts to the team and builds team spirit. Recognises and rewards the contribution of others. Listens, consults others, and communicates proactively. Supports and cares for others. Develops and openly communicates self-insight, such as an awareness of own strengths and weaknesses.
Persuading and Influencing: Makes a strong personal impression on others. Gains clear agreement and commitment from others by persuading, convincing and negotiating.
Promotes ideas on behalf of self or others: Manages conflict. Makes effective use of political processes to influence and persuade others.
Education and Experience
The following requirements are Essential:
Matric
Electronic Transaction Management knowledge and experience in a Medical Scheme administrative context
In depth knowledge of Discovery Health products – advantageous
Discovery Health Systems knowledge – advantageous
In depth knowledge of DH funding and policy rules – advantageous
Computer literate – MS Office, Excel
2 years leadership/management experience
How to Apply
For more information and job application details, see; Discovery Limited Team Leader Coach – ETM Jobs in South Africa
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