Nov 18, Discovery Limited Chargeback Specialist Jobs in South Africa

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Bank

Discovery Bank is a bank like no other – a shared-value bank, designed with our clients in mind. We are all about sharing the value that clients create when they manage their money well, back with them through exceptional interest rates and rewards.

Our Vitality Money programme measures how well clients manage their finances, informs them of what it means to be financially healthy, and empowers them with the knowledge to get enhanced rewards for managing their money well. If you are adaptable, a problem-solver, always questioning the way things are done, passionate about doing what is right, and obsessed with providing a quality service experience, we have a job for you where you can be your best in an environment that’s safe and nurturing.

Key Purpose of the role

The primary purpose of this position oversees the management of all card disputes. The job will entail reviewing all written transactional inquiries, disputes and complaints from clients or their authorized representatives, researching and resolving issues, and providing formal written responses within deadlines on behalf of the Bank while complying with regulations and guidelines.

The ideal candidate must have a good working knowledge of aspects of Banking Operations, including payment processing; card association rules (Visa preferred) and standards on Disputes and regulatory requirements from a Payments Association of South Africa perspective.

Areas of Responsibility include but are not limited to

Primary functions include the evaluating, researching, decision making, monitoring, and communicating with key stakeholders up to and including investigations and processing of disputes throughout the dispute life cycle as per the applicable Card Association rules and standards and internal procedures including submission on the relevant systems

Responsible for processing dispute and fraud cases based on both banking and card associations regulatory guidelines along with client requirements.

Investigating, analyzing, evaluating and determining the nature and proper course of action in resolving customer claims of dispute and processing errors involving debit and/or credit cards and communicates findings in writing to Clients.

Remains current with new/revised operational procedures to assure overall efficiency, control, and compliance with policy.

Attends regulatory and Card Association training/seminars to maintain expertise and remain current with any processing or regulatory changes.

Reviews dispute queue for trends and communicates any findings to mitigate risk for the Bank and clients.

Allocate, monitor and complete daily operation reporting on the Banks output throughout the dispute life cycle

Works with customers to obtain necessary documentation for chargeback processing.

Required to provide excellent customer service to customers and internal bank associates a while adhering to all regulations applicable to card disputes

Professional communication (written and verbal) along with appropriate follow-up with clients.

Other Responsibilities:

and procedures related to their job function, in compliance with all applicable regulations, including but not limited to FICA, POPI, TCF, AML etc.

Performs other relevant departmental duties as assigned.

Qualifications and Experience:

Diploma/degree or equivalent experience

Minimum 3 years industry & Card Association (Visa preferred) experience related to fraud, chargebacks and/or disputes.

Knowledge of banking & card association rules and regulations is essential

VROL experience preferred

Excellent attention to detail, strong investigative skills and exceptional analytical skills

Technical Troubleshooting

Ability to communicate (written and verbal) professionally and provide excellent customer service.

Ability to effectively train and oversee the work of a team

How to Apply

For more information and job application details, see; Discovery Limited Chargeback Specialist Jobs in South Africa

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