ADvTECH Business Application Manager – HR and Payroll Systems Jobs in South Africa
Overall Purpose of the Job:
The supervision of a team of business analysis staff, including allocation of work and quality management, to plan, estimate and carry out programmes of business analysis work to time, budget and quality targets and in accordance with appropriate standards.
Within a specific business sub-functional area, such as Student Information Systems or HR System or Teaching and Learning Systems, the identification and development of new and alternative approaches to performing business activities that are made possible by the availability of information and communications technology.
Responsible for the methodical investigation, analysis and documentation of the sub-function in terms of the business processes and the information they use. The definition of the requirements for improving any aspect of the processes and systems, and the creation of viable functional specifications in preparation for the construction of the information systems
The management of the IT investment that satisfies the business requirement for IT of continuously and demonstrably improving IT’s cost-efficiency and its contribution to business profitability
Provides input to the IT strategic planning process
The Business Systems Applications Manager oversees the administration, related support and maintenance of Business Application Systems including the oversight of strategic digital initiatives and student systems. Is responsible for digital innovation and alignment to the overall brand strategy including design, implementation and roll-out. Manages and oversees strategic system projects and rollouts and associated relationships
Key Performance Areas/Main Outputs and Responsibilities:
Output 1 – Manage the Operations and Service Delivery of the Business System in area of responsibility:
Provides accurate up-to-date reporting of all support related expenses including per customer expenditure of respective support budgets
Manages applications support effectively and efficiently
Liaises with the relevant Information Technology (IT) stakeholders to troubleshoot and resolve issues
Manages associated dependent relationships, Service Level Agreements (SLA’s) and Operating Level Agreements (OLA’s) with internal and external service providers and suppliers
Ensures appropriate service levels of support and capacity is in place to meet business demand/requirements
Output 2 – Manage the Operations and output of the Business Analysts Business Analysis
Analyses past, present and future business environment.
Analyses business processes to determine problems, risks and opportunities for improvement
Reviews processes and conducts process audits, as required.
Designs new business processes
Works with managers and relevant users on feasibility studies and establishing business and systems requirements
Formulates strategies and guidelines to improve the business environment
Consults to management (both IT and business) on business procedures and policies
Solution Design & Implementation
Accountable for the solution design and implementation of work with the support of the systems analyst, analyst programmer, project support administrator, other Business Analysts and project/work delivery managers
Responsible for design and implement the best possible solution within the constraints of the tools available
Drives adoption of the implementation of new or enhanced processes
Owns systems, user acceptance testing and implementation of changes or new applications
Requirements Analysis
Leads the Investigates and defines requirements for business processes
Documents requirements including data modelling, interface layouts, data flows, screen and report layouts, etc
System Testing
Accountable for Tests systems and user acceptance and implements changes or new applications
Ensures all testing protocols are adhered to User Support
Renders support and facilitates sessions for end-users, including training
Output 3 – Manage the Operations and output of the Data and Reporting from systems in area of specialization:
Application and Data Integration
Works with application developers to ensure end user and application data requirements are fulfilled
Maintains the application, and integration points regularly and automates the maintenance processes
Coordinate system integration processes with internal departments and outside vendors
Comply with data and application integration policies, standards, documentation, and procedures
Work with various teams in ADvTECH to ensure that design and business objectives are achieved within the system development process
Evaluates existing systems and/or user needs to analyse, design, recommend and implement system changes
Ensures optimal performance, reliability, and integrity of the application, data and integration systems through a variety of techniques and procedures
Output 4 – Manage the Interface with the Business and Users Forums. This includes Problem Management:
Customer service review meetings with Brands
Record business requirements and prioritise system changes with Brands
Provide business with a monthly review of services provided and status of planned changes and enhancements
Handles escalations from business and is the lead about Problem Management
Negotiate SLAs and OLA’s with business
Attends and reviews management meetings with brands monthly
Documents and agrees processes and procedures in place
Output 5 – Project Management:
Manage projects and implementations in the Tech Ed space / sprints is area of responsibility.
Ensures that project/department milestones/goals are met and adhering to approved budgets
Escalating issues in a timely manner and suggesting improvements and proposing solutions.
Tracking and recording the delivery of high-quality products on time while working closely with team members and following project methodologies
Work with the project manager to ensure that deliverables for the team is defined and that the project manager can drive delivery with the virtual team members
Output 6 – Financial oversight:
Reduces costs related to ICT Application Support delivery
Manage and administrate the monthly billing from vendors
Approve expenses in area of responsibility
Manage the budget in area of responsibility
Output 7 – Staffing:
Define a career path for Support staff
Conduct EDW, goal settings and conducts employee appraisals.
Sets performance objectives for staff.
Establish and define succession planning for your role
Draws up action plans to address poor performance
Ensure that staff attend regular training to ensure that they meet the requirements for their role and kee up with the maintenance thereof
Institute monthly reporting sessions for team leaders to track progress and compliance of systems and work done
Onboarding and transition to new ways of working for new and existing staff
Education
Minimum:
Diploma or Degree
Professional Certification
Ideal:
Bachelor’s degree in (Information Systems, Informatics, Computer Size or Information Technology) – NQF 7 (6) Or National Diploma / Diploma in Software Development /IT- NQF 6 (5).
An appropriate postgraduate qualification and professional certifications are an added advantage however should a candidate have a proven track record of work within the listed key performance areas, the qualification requirement may be reduced
ITIL v3 Practioner
Project Management (e.g. PMP, PRINCEII, etc…)
CBAP/CCBA – Certified Business Analyst Professional
Experience:
5 years – Systems Administration
Systems Development
Systems Management
Experience in management at a Senior Supervisory capacity
Business Process Analysis
Service Desk Supervision / Customer service management
Application Design (UX and UI)
How to Apply
For more information and job application details, see; ADvTECH Business Application Manager – HR and Payroll Systems Jobs in South Africa
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