KUTRRH Call Centre Agent Jobs in Kenya
Job Purpose:
The Call Centre Agent at the Hospital serves as a front-line contact for patients and the public, providing information and assistance. This role exists to ensure prompt and courteous communication, appointment scheduling, and support for hospital services.
Duties and Responsibilities
Handle incoming calls and inquiries from patients and the public.
Provide information about hospital services, appointments, and procedures.
Ensure excellent customer service and professionalism in all interactions.
Maintain accurate call logs and records.
Collaborate with hospital departments to resolve queries from callers.
Any other duty that may be assigned from time to time.
Qualifications and Requirements
Diploma in any of the following disciplines; Mass Communication Studies, Journalism, International Relations, Commerce (Marketing Option), Business Administration (Marketing Option), Communication Studies or Public Relations or its equivalent qualification from a recognized institution.
Proficiency in computer applications
Registration with the relevant professional body
Fulfilled the requirements of Chapter Six (6) of the Constitution of Kenya, 2010
Key Competencies & Attributes
Customer service and communication skills to interact effectively with patients and callers.
Appointment scheduling and coordination abilities to manage patient appointments.
Professionalism and empathy in addressing caller inquiries and concerns.
Record-keeping and data management proficiency to maintain accurate call logs and records.
How to Apply
For more information and job application details, see; KUTRRH Call Centre Agent Jobs in Kenya
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