Oct 27, Kingdom Bank Branch Manager – Meru Jobs in Kenya

The purpose of the role is to manage the branch to achieve growth and profitability through sales and business development activities, best-in-class customer service to customers to maximize relationship building to achieve the bank strategy to “grow market share by building our reputation as an efficient, innovative and customer-centric enterprise bank in Meru.

Responsibilities

Primarily responsible for achieving the branch performance targets in: funding growth/retention of assets and liabilities, transactional Banking, Insurance, Leasing, PAR, net interest income and profitability

Primarily responsible for all loan applications approved at the branch level including timely completion and approval within quality parameters determined by KB lending policy

Maintains a complete understanding of all KB products offered via the KB distribution channels, with knowledge sufficient to discuss product, attributes fully and confidently. Emphasis will be on engaging with clients to complete full financial analysis with the goal of widening clients’ relationships with KB.

Training of all staff on products, services, policies, procedures, branch security, health and safety, and consumer protection

Ensure the front-line team is engaging customers for upselling and cross-selling to ensure uptake and utilization of banks products and channels

Endeavors to increase deposits by new and existing clients by identifying and evaluating client needs’ through observation, listening, and questioning techniques, and ensuring quality recommendations that will satisfy the client and influence their decision-making process towards KB and therefore meeting KB longer-term strategic goals

Primary responsibility for the promotion of KB in the region to; existing and prospective clients, professionals, and businesses by way of; networking activities, call programs, marketing and promotional campaigns, sponsorship initiatives, community involvement, and sales and product seminars

Contributes to market acceptance by liaising with the Marketing Department over developments in the marketplace on any new products/procedures

Strategic input and planning:

Contributes to the completion of the KB Retail Operational plan by preparing and implementing a branch business plan that encompasses strategies for performance on regional growth objectives

Prepares branch budgets for approval and contributes to the overall control of expenditure by monitoring costs and reporting on performance against budget variations

Responsible for developing a branch training plan so that staff members are able to meet targets and/or exceed their individual performance targets

Develops a plan for the promotion and maintenance the KB brand in the region in consultation with the Business Development Manager and Marketing department

Leadership & Management:

With the assistance of Human Resources, is responsible for the induction of branch staff

Contributes to the ability of staff to meet performance objectives by providing day-to-day supervision, training, and support and leading performance processes in accordance with KB policies and procedures

Responsible for identifying and developing career path opportunities for staff within and outside the branch

Contributes to the development of staff by assisting with the interpretation and implementation of operational policies and procedures

Responsible for assigning tasks to staff, scheduling and monitoring work, and reviewing results for timeliness, accuracy, and quality.

Qualifications

University Degree from a recognized university

Diploma in banking is an added advantage

6years’ experience in banking with at least 2 years in operations and 2 years in sales and business development

How to Apply

For more information and job application details, see; Kingdom Bank Branch Manager – Meru Jobs in Kenya

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