Bowmans Law Firm IT Helpdesk Officer – Information Technology Jobs in Cape Town, South Africa
Purpose:
Provide timely and efficient support to the employees of the Firm on hardware, software, audio/visual events, and special IT-related requests.
Experience and Qualifications:
Senior Certificate essential
CompTIA A+ N+ essential
3-4 years with a good understanding of computer hardware and software (windows based operating systems and Microsoft Office applications).
Good written and verbal communication skills
Effective client service orientation
Ability to communicate technical information to non-technical people.
Key Accountabilities:
User Support
Monitor all incoming help desk calls
Encourage all calls to be logged
Attend to all calls timeously and professionally
Escalate queries where necessary
For escalated queries, keep the user updated on the progress
Prepare for audiovisual events
Obtain details for the event
Liaise with the user to determine any special requirement
Set up the boardroom before the event
Ensure equipment is fully functional
Decommission room and collect equipment when the event is over
Repair and Maintain
Conduct repairs timeously on both hardware and software
Log a call with the supplier if repairs cannot be done in-house.
Supply loan equipment to users where appropriate.
Ensure audio-visual facilities are in working order on a daily basis
Maintain all IT equipment on a regular basis e.g. printers, fax machines, copiers
Data Center
Ensure tape backups are done daily
Ensure no warning alerts
Ensure the server room environment is optimal
IT Projects
Contribute to IT projects as required
Inventory
Maintain adequate levels of IT stock. This includes both consumables and hardware
Report hardware levels to the Help Desk Team Leader/IT Manager
User Moves
Re-connect desktop/laptop, phone and printer
Update systems where relevant
Install software for users
Receive requests for software from the user
Install software for the user
Train user on how to use software
Relationship Building
Develop and maintain relationships with levels of staff as a trusted IT resource.
Maintain strong working relationships with and have open and transparent communication between all members of the IT team
How to Apply
For more information and job application details, see; Bowmans Law Firm IT Helpdesk Officer – Information Technology Jobs in Cape Town, South Africa
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