Consolidated Bank Manager, Personal Banking & SME Jobs in Kenya
Job Purpose
Reporting to the Head of Retail & SME, the Manager, Personal Banking and SME will be responsible for leading the Personal Banking & SME business development, efficient operations and effective customer service in the Retail segment.
Key Responsibilities and Accountabilities
Lead and coach a highly successful sales and service team focused on business growth, deepening client relationships and consolidating business.
Initiate, recruit and operationalize both funded and non-funded retails schemes across the branch network.
Assess market conditions, identify current and prospective sales opportunities, and develop financial objectives and business plans for the Retail segment.
Develop and implement sales and profitable plans to ensure achievement of branch retail targets.
Monitor daily branch sales performance ensuring sales and portfolio growth targets are achieved.
Manage performance of the Retail portfolio.
Co-ordinate and report on the branches’ performance.
Oversee and co-ordinate sales plans.
Deliver an excellent client experience, improve client satisfaction and resolve complaints.
Ensure branch network service excellence through continuous monitoring of service scores.
Manage operational risk within the business environment in line with the approved Bank policy.
Build and develop a high performing team, through embedding performance management and coaching.
Co-ordinate branch wide PAR management reports.
Qualifications and Competencies
Holder of bachelor’s degree in a business related field from a recognized university.
Possession of professional banking qualifications such as AKIB and/or CPA (K) will be
added advantage.
Should have five to seven years’ working experience in business development in banking industry, three of which should have been in supervisory role.
Should have thorough knowledge and understanding of the banking industry.
Should have excellent inter-personal and communication skills.
Should have strong commercial orientation with the ability to network and develop strong business relations.
Should have strong leadership and people management skills with demonstrated competencies in championing high performance management.
How to Apply
For more information and job application details, see; Consolidated Bank Manager, Personal Banking & SME Jobs in Kenya
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