Insurance Regulatory Authority Customer Relations Officer Jobs in Kenya
Job Purpose
The job holder is responsible for implementing strategies aimed at enhancing and maintaining service delivery and customer experience for increased customer satisfaction and establishment of a positive reputation and corporate image.
Job Specifications
The duties and responsibilities entail:
Implement activities articulated in the customer relations strategies for enhanced customer experience, value addition, customer satisfaction and support the realization of strategic objectives.
Receive, register and maintain a database of all complaints lodged at the Authority.
Investigate, resolve or escalate (where necessary) and provide feedback to customers as appropriate.
Prepare monthly customer relations report.
Maintain customer relationships to build a reputation for excellent service
Monitor social media for complaints and issues raised against the Authority and provide/coordinate the provision of responses
Initiate and follow up on the timely resolution of public complaints made against the Authority.
Implement the customer satisfaction survey recommendations to address service gaps identified during annual surveys
Prepare quarterly implementation reports
Persons Specifications
Bachelors degree in Mass Communication, Communication Studies, Journalism, or Public Relations ;
Be a member of a relevant professional body
Certificate in Computer proficiency
Meet the provision of Chapter Six of the Constitution of Kenya
Competencies and skills
Excellent oral and written communication skills
Strong communication and presentation skills
Good analytical skills
Problem solving
Professionalism
How to Apply
For more information and job application details, see; Insurance Regulatory Authority Customer Relations Officer Jobs in Kenya
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