Insurance Regulatory Authority Customer Care Officer Jobs in Kenya
Job purpose
The position is responsible for providing professional and efficient front office services to uphold corporate image and facilitate seamless operations of the Authority
Job specifications
Duties and responsibilities will entail:
Managing incoming and outgoing calls and route to appropriate persons;
Directing enquiries from external stakeholders to relevant employees;
Managing guests in a professional manner;
Managing internal stakeholders;
Monitoring flow of visitors for security controls;
Maintaining the appointment diary either manually or electronically;
Maintaining the facilities booking system i.e. booking of boardrooms and meeting rooms;
Scheduling appointments for internal and external stakeholders;
Maintaining call records and expenditure for monitoring purposes;
Implementing Quality Management System standards and continuously identifying and managing risks; and
Person specification
Bachelor’s degree in relevant field from a recognized institution
Certificate in Computer Proficiency
Meets the requirements of chapter six of the Constitution.
Competencies and skills
Good communication skills
Good organization and inter personal skills
Ethical and integrity
Team player
How to Apply
For more information and job application details, see; Insurance Regulatory Authority Customer Care Officer Jobs in Kenya
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