Insurance Regulatory Authority Manager, Corporate Communication Jobs in Kenya
Job purpose
The position is responsible for establishing and maintaining IRA’s positive reputation and brand image through effective corporate communication strategies and practices, media management, stakeholder engagement, corporate social responsibility, creating brand personality and events management. The position is also responsible for developing and implementing strategies aimed at enhancing and maintaining service delivery and good customer experience.
Job Specifications
The duties and responsibilities will entail:
Managerial / Supervisory Responsibilities
Develop and execute Communication Strategies and programs to support business decisions and overall implementation of the Strategic Plan to enable the Authority respond and address its internal and external stakeholders’ needs and expectations.
Develop and provide guidance in the implementation of a media relations
strategy for use across all media platforms in furtherance of the Authority’s mandate
Develop and guide in the implementation of crisis communication plans and procedures for enhance and positive reputation and corporate image
Identify and develop proposals to undertake research in corporate communication and innovative customer service Corporate Communication initiatives to keep abreast with emerging customer needs and expectations.
Develop and implement strategies aimed at promoting the IRA brand through implementation of Corporate Social Responsibility
Formulate content development, management, and dissemination for traditional and digital media channels for increased and sustained brand
positioning, publicity, and robust stakeholder engagement.
Formulate and manage the implementation of the Authority’s advertisements, media and publicity campaigns across various platforms and media for enhanced brand value, reputation, visibility, and sustained stakeholder engagement.
Prepare and implement the Stakeholder Engagement strategy to guide in lobbying and advocacy programs
Identify, establish and maintain strategic corporate partnerships and alliances for the realization of the Authority’s mandate
Develop, produce and disseminate communication and promotional collaterals for use in various platforms and corporate functions.
Formulate and execute strategies for conducting regular research and surveys in brand communication, service delivery and proactively obtain market trends and insights on brand value and customer satisfaction levels.
Plan and implement the execution and management of all corporate events in support of achieving organizational mandate and corporate visibility.
Coordinate the development, production and broadcasting of media campaigns and publicity initiatives.
Operational Responsibilities / Tasks
Establish a media database and initiate partnerships with media organizations and journalists; interact and pitch stories/op-eds of interest; organize media field visits and sensitization of reporters and editors.
Draft and disseminate press releases and talking points; organize press conferences; prepare media kits; provide information to querying journalists; keep track of IRA mentions/media coverage.
Manage end to end flagship IRA events (e.g. Insurance Convention, CEO’s Forum, Insurance Open Days, launches, workshops, etc.) including preparation of the programme, managing suppliers and speakers/facilitators among other activities.
Oversee liaison with media practitioners and the public on issues of mutual concern to ensure only relevant information is disseminated
Oversee in the production of IRA Quarterly Magazine.
Supervise adherence to IRA brand identity in all communication channels
Coordinate media advertisements across various platforms
Lead in the performance appraisal and identification of skill gaps and training needs of the staff in the Department
Appraise the Corporate Communication Department staff
Coordinate preparation of quarterly and annual departmental performance reports on implementation of the strategic plan, performance contract and operational/annual work plans
Develop, implement and review of the department’s annual budgets, annual work plans, procurement and disposal plan in compliance with the applicable laws and regulations;
Ensure compliance and direct the implementation of the Risk Management Policy Framework; and support the CEO in ensuring that the framework is integrated in the day-to-day activities of the Authority,
Undertake performance management, training and development, coaching and mentoring for all staff within the department.
Plan, prepare and execute stakeholder and publicity activities in furtherance of the Authority’s mandate.
Provide Corporate Communication and Customer Service support to all departments within the Authority.
Participate in joint financial sector regulator forums
Persons Specifications
Masters Degree in Mass Communication, Communication Studies, Journalism, Public Relations or any other approved equivalent;
Bachelors degree in Mass Communication, Communication Studies, Journalism, Public Relations or any other approved equivalent qualifications from a recognized University/Institution;
Management Course lasting not less four (4) weeks;
Supervisory Course for not less than two (2) weeks;
Certificate in computer proficiency
Nine (9) years relevant experience
Member of a relevant professional body
Possess a certificate in Computer proficiency
Meet the provision of Chapter Six of the Constitution of Kenya.
Competency and Skills
Excellent oral and written communication skills;
Strong negotiation skills
Strong communication and presentation skills
Good mentorship and coaching skills
Leadership and supervision skills.
How to Apply
For more information and job application details, see; Insurance Regulatory Authority Manager, Corporate Communication Jobs in Kenya
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