Oct 17, Standard Bank Group Manager, Customer Experience Jobs in South Africa

Job Description

To implement and drive adoption of the client experience minimum standards, frameworks, and rules across the Business Commercial Banking value chain (e.g., Client Solutions, Digital, OSS, Fraud, Risk etc.,) whilst continuing to transition to a platform business. To implement measures that will pro-actively identify, execute, prioritise and measure a consistent approach to client experience.

Qualifications

Type of Qualification: First Degree

Field of Study: Banking

Experience Required

Client Coverage

Business Commercial Banking

5-7 years Experience in managing a complex service environment. Experience in all facets of the banking service environment and its associated products, processes and systems.

Experience and knowledge of dealing with client relevant legislation and how it is implemented in a banking environment.

Knowledge and understanding of the features, benefits and pricing of the products and services on offer to Business Banking customers.

Experience in digitization i.e digital strategy to sell products through our channels from co.za to social media.

How to Apply

For more information and job application details, see; Standard Bank Group Manager, Customer Experience Jobs in South Africa

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