WFP IT Operations Assistant Jobs in Kenya
About WFP
The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.
Organizational Context
This job will be based in the Kenya Country Office in Nairobi and will report to the Head of IT Servicedesk. At this level job holders are expected to take responsibility for completion of a range of processes and activities requiring interpretation of standard guidelines/practices. Job holders are able to recommend a course of action to staff at various levels and may allocate tasks to other staff.
Job Purpose
To deliver high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services.To deliver high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services.
Key Accountabilities (not all-inclusive)
Carry out system maintenance tasks, such as performing monitoring tasks, running system diagnostics, and system optimisation, to ensure they are running effectively and enable easy and efficient use.
Maintain technology, including standard repairs, configuration, and storage, in accordance with data security and access controls to ensure IT equipment required for WFP staff is available.
Allocate tasks to other colleagues, ensuring that tasks are delivered to agreed standards and deadlines, to support the effective delivery of services.
Respond to a variety of queries about technology and systems to assist WFP staff deliver their services.
With support from senior colleagues, provide standard training to end users of technology and systems to ensure staff use standard technology and systems effectively.
Perform routine deployments of server hardware and software, including testing and the identification of problems, to contribute to the effective functioning of technology.
Other Key Accountabilities (not all – inclusive)
Install, operate, and maintain network systems and equipment, to ensure optimal services in compliance with standard operations procedures.
Support the development of standard materials such as training documentation and web content on behalf of senior officers, to ensure staff have access to required information about IT services and products.
Suggest improvements to methods and processes to support the continuous improvement of IT services.
Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
Expected Deliverables
80% Client Satisfaction
95% Connectivity Availability
100% Compliance of WFP IT Security policy
Standard Minimum Qualifications
Education: Completion of secondary school education. A post-secondary certificate in the related functional area is desirable.
Language: Fluency in the English language (Both Oral & Written)
Experience: At least 4 years of related work experience
Desired Experiences for Entry Into the Role
Has experience resolving more complex technical issues.
Has worked with head of units in defining requirements for functional area.
Has experience with the application of client services standards to resolve or escalate clients’ service problems.
How to Apply
For more information and job application details, see; WFP IT Operations Assistant Jobs in Kenya
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