Jumia IT Representative – Tech (Open end) Jobs in Ghana
Description:
The IT representative role is to support and maintain the stability of Jumia’s software systems at a country level. In this role, you will be responsible for ensuring compliance with the correct use of our software products and managing the on-boarding and off-boarding processes of local users for manual processes. You will also be responsible for implementing and training users on newly developed and existing products and promptly troubleshooting any exceptional cases or issues that may arise within the existing software systems.
Key Responsibilities:
Compliance
Ensure compliance with the SOPs and compliance requirements as defined centrally by the operational excellence and internal control teams
Propose changes to current SOPs and compliance requirements to improve efficiency
provisioning/deprovisioning on Jumia Software Products
Prepare documentation and training materials for on-boarding and off-boarding of users for Jumia software products
Conduct training sessions and tests for new users to ensure proper use of software products
Implementation
Prepare documentation and training materials for new product developments and train affected users
Aid in checking new product development requests and test new product developments before launch
Lead implementation of new product developments and request system improvements
Troubleshoot and fix any systematic or exceptional issues with software products
Troubleshooting
Document issue existence and resolution using existing ticketing systems
Flag issues affecting/blocking local business processes that require central changes
Preferred Qualifications and Skills:
Project management and cross-team communication skills
Strong problem-solving skills
Strong knowledge in Python, HTML, SQL, CSS, Javascript, Google Suite, and MS Office
E-commerce and IT operations experience
IT operations, web development, and help desk support experience
How to Apply
For more information and job application details, see; Jumia IT Representative – Tech (Open end) Jobs in Ghana
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