World Vision International NGO System Administrator Jobs in Kenya
Job Purpose
To manage and maintain computer systems, Horizon Mobile Phones applications, Sponsorship Data Management in Horizon and Capturing RC Program Activity Participation in Horizon in order to successfully support World Vision Kenya’s sponsorship operations. This should be achieved through Collaboration and Coordination of Volunteers/ Staff of the Local Institution which the AP Partners with in Child Sponsorship Operations
Major Responsibilities
Sponsorship Data Management:
Activities
Ensure Sponsorship/ RC data quality assurance is conducted as per Partnership Standards.
Generate reports, analyse and share with management for decision making
Synching of Horizon Mobile data
Generate and Share RC Death reports
Maintain and validate RC/ RC Family information
Update and maintain RC files
Update data on RC & Family participation, support and benefit from program activities.
Ensure RC level is maintained as per sponsorship standards.
RC are monitored within the standard timelines
Follow up RC Case management and update the system until closure together with CESP Officer.
Coordinate with Safe Guarding, Advocacy and Child Participation Officer to Follow up Protection Cases involving RC and their families and report/ update cases on ethics point
End Results
Accurate and valid data in place.
AP Achieve not Less than 95% on annual Data quality review by GC which qualify RC to participate in auto APR.
Management and partners timely informed.
Information available for management decision making
Mobile data Synched within Stipulated time.
Green Child Monitoring Standards (CMS)/SOI
RC/ RC Family information confirmed/ validated before use (ie GN processing)
100% RC files secured and updated.
Data available for management decision making.
Products uploaded in RMT have been successfully consumed and that error folder in both Quarantine 2 and Horizon PRD are empty.
RC Levels are maintained of +_2% of the Total Planned RCs
Download, Review and Upload Sponsorship 2.0 Products:
Activities
Child Greeting Photos
Child Greeting Videos
Child Update Photos
Child Update Videos
Digital correspondence scans/ photos
Chosen Il scans
Chosen Sponsor Photos
Community Update Photos (Annual Progress reports, GNs, Sponsor Visits)
Community Update Media
Community Intro and Farewell Media
Sample child expression worksheet scans
End Results
100% Approval of Media
100% Registration of New RC
Monthly Media targets Met
100% Chosen RC mapped to sponsors
Improved sponsor acquisition and retention
Planned RC level sustained as per SO agreement
Child media reports generated, analysed and explained to staff for action
Ensure correspondence are received by the right recipients and processed on time:
Activities
Maintain an up to date correspondence tracker
Update all RC correspondences received from NO/ Support Offices manual/digital using the correct business process/routing codes
Make regular random spot checks including visiting RC/ RC Family & LI to validate correspondence processing before closing the same in the system
Coordinate Processing of RC Correspondences by LI Staff/Volunteers
Coordinate processing of RC Annual Progress Reports
Review Child correspondences received from LI Staff/ volunteers for quality.
Post processed correspondences to Sponsors through post office, dispatch correspondences and GN back-ups to national office sponsorship department through courier services.
End Results
All correspondence reaches the intended recipients and are processed in strict adherence to approved business processes and partnership sponsorship standards
Data Entry – correspondences
Activities
Gift Notifications (GNs)
Sponsor Letters/Gifts (SLs)
Electronic Letters (EL)
Introductory Letters (ILs & PIs)
Farewell letters (FLs)
Sponsor queries (SQs)
Child Annual Progress Reports (APRs)
Child Christmas/Greeting Cards (CHs)
End Results
Green SOI (Sponsorship Operation Indicators) sustained every month
System Maintenance
Ensure Horizon Mobile used by World Vison Staff and Local Institution Staff/ Volunteers as well as Desktop (Applications) are functional with the most current versions
Provide First Level IT Support- Hardware, Software and Accessories to AP staff
Provide Technical Advice on ICT procurements
User provisioning of rights to Volunteers/LI Staff
End Results
Stable ICT Working Environment with Minimal or no Downtime
Facilitate capacity building in Technology
Activities
Train AP and LI staff on Horizon Mobile use
Train AP and LI staff on Office tools and Applications
Support staff and LI virtual encounters, including RC virtual activities
Communicate possible Horizon systems enhancements while consolidating and documenting a learning centre approach based on the best practices in the Aps
Rollout GC initiated digital/ technology driven Sponsorship initiatives.
End Results
AP and Partners demonstrate capability to exploit office tools and applications as per the user rights given to them for program delivery
AP staff achieve and or surpasses established sponsorship performance indicators.
Others
Perform any other duty as may be assigned by supervisor or designee from time to time.
Participate and contribute in committees and task forces as assigned by the AP Manager
Participate and lead devotions
Knowledge/Qualification for the Role
Required Professional Experience
At least 2 years of work experience managing systems and or databases
Required Education, training, license, registration, and certification
Minimum Diploma in IT/Computer Science or related field from a recognized institution
Preferred Knowledge and Qualifications
Computer proficient in use of Microsoft office and other applications relevant to Sponsorship
Training, facilitation, mobilization and coordination skills
Certification in A+, N+ and MCP is an added advantage
Police Clearance
Certificate Organizational skill
Analytical skills
Experience in managing sponsorship systems an added advantage
Community Engagement Skills
Good inter-personal skills
Photography and videography skills
Ability to ride a motor bike
How to Apply
For more information and job application details, see; World Vision International NGO System Administrator Jobs in Kenya
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