SAMANU Customer Excellence Manager Jobs in Ethiopia
Job Summary
This position is responsible to improve inventory management at all customers through data analysis, storage, loading / unloading and good other practices. Overall, plays a critical role in supporting and driving sales in an excellent manner. Involves travel across the country.
Duties and Responsibilities
Manage and lead good warehousing practices at all customers
Preparing and implementing guidelines for storage, loading / unloading at warehouse and vans
Collecting and monitoring inventory data from all customers including FG in, FG out, damage / obsolete FG if any for corrective actions
Develop & communicate best practices
Setting up expectations and processes for cross functional dependencies like Logistics, QC, Production and Planning
Setting up KPIs for Customers and driving them to achieve the same
Generate and define key metrics dashboard and monitor distributor performance
Training customer staff with the help of internal team
Build positive working relationship with all customers for continuous business growth
Visiting customers as per defined frequency to monitor and improve deliverables
He/She will be submitting the relevant reports prescribed by authority & required by MIS.
Any other related tasks assigned by HOD.
Job Requirements
Competencies: –
Sales and Logistics experience and good knowledge of current trends
Is persuasive and can easily influence others
Has good leadership and communications skills, both written and verbal
Is proactive and anticipates potential problems before they can hinder a company’s success
Possesses good customer service skills
Maintains a positive attitude and constantly encourages others
Is loyal to the company
Qualifications Required
Degree in Supply Chain Management or any related fields.
Demonstrated track-record and experience to manage extended team
Ability to analyze data and provide insights from data
Experience:
Minimum of 2 years of experience in a similar role
How to Apply
Please title your application with subject line: -“Customer Excellence Manager”
Candidates meeting the above-required qualifications are invited to send their CV through [email protected]
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