University of Nairobi Manager – User Support Services, ICTC Jobs in Kenya
Job Specifications (Applicants should have)
MSc. Degree in any of the following fields: Computer Science; Information Systems; Electrical Electronics Engineering or equivalent qualifications plus five (5) years experience
at the level Chief ICT Officer, Grade 12 OR BSc. in the above mentioned fields plus ten (10) years experience at the level of Chief ICT Officer Grade
In addition they must have: at least seven (7) years of User Support Services in a corporate environment and at least three (3) years of experience in ICT User support team management
Possess the following: technical skills in network infrastructure and service management, good systems diagnostic and analytical skills and effective communication and good interpersonal skills
Duties and responsibilities:
To provide leadership in development, implementation, and enforcement of ICT Policies and review of the User Support Policies and standards.
To design procedures and systems for user support and maintenance activities
To participate in the preparation of budgets and procurement of computer hardware,
software services, and related facilities.
To provide users with consultancy in ICT matters, including providing technical
representations in ICT-related meetings and committees.
To manage and supervise ICT projects, resources and services and provide users with a
liaison interface to the ICT Directorate resources
To provide support to users on MIS systems and ensure availability.
To facilitate, coordinate, and carry out all ICT-related training
To ensure all faculties website content is uploaded and regularly updated
To communicate relevant User Support and Maintenance information to users
To manage, coordinate, and support all online events within the faculty support clusters
To perform any other duties assigned by the Director, ICT
How to Apply
For more information and job application details, see; University of Nairobi Manager – User Support Services, ICTC Jobs in Kenya
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