Finance Trust Bank Customer Service Advisor Jobs in Uganda
Role of the Job:
Answer and receive calls from customers, answer inquiries, handle complaints to resolution, troubleshoot problems, provide information and escalate where necessary.
Key Result Areas:
Answer calls professionally
Respond to customer inquiries
Follow up complaints till resolution
Handle and resolve customer complaints
Provide customers with product and service information
Enter customer information into the system.
Identify and escalate priority issues
Route calls to appropriate resource.
Follow up customer calls where necessary.
Produce and complete call logs.
Engage in rigorous customer onboarding processes.
Minimum educational and technical competence requirements:
A University Degree from a recognized institution
Past experience in call Centre work environment is a requirement.
Knowledge of customer service principles and practices
Knowledge of call center telephony and technology
Proficient in relevant computer applications
Social media management training an added advantage
How to Apply
For more information and job application details, see; Finance Trust Bank Customer Service Advisor Jobs in Uganda
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