Tujijenge Financial Services Operations Manager Jobs in Uganda
Operation Manager’s overall focus is to oversee Tujijenge Financial Services’ business operations. S/he will be responsible for planning, leading, implementation and managing daily activities to achieve business goals and maximize profitability. Will be directly accountable for the growth of the business, achieving the region’s financial/operational goals in terms of number of customers and portfolio and quality.
Key Result Areas
Strategic direction and support to regions to achieve business growth.
Supervise and develop the regional managers and branch managers to ensure adequate performance of their roles.
Support branches to ensure they have all the required infrastructure and systems in place for smooth.
Manage staff to ensure compliance with all policies and procedures in place.
Loan Portfolio tracking to ensure timely monitoring, collections and deliquency management process
Review the performance of the all staff to ensure they attain their potential and performance targets.
Prepare and present weekly, monthly ,quarterly and annual analyses and reports for strategic decision making.
Specific Roles:
Strategic operational support
Set up the branch infrastructure required when expanding to new areas.
Participate in the overall planning and budgeting process for the branches and institution at large.
Develop and implement business., marketing and advertising plans
Coordinate with HR department for training of staff in the branches.
Recommend staff promotions and staff for staff development to Human Resource.
Play a key role in supporting the smooth implementation/pilot test of new products
Plan for and drive business growth in terms of clientele, loan portfolio and quality.
Manage day to day delivery of demand-driven and cost-effective services to clients in areas of operation.
Ensure services delivered are consistently supported by well documented policies and procedures
Ensure all approved disbursements are posted within 24 hours of drawing the funds according to accounting policies and procedures.
Supervision and development
Coordinate with HR department for training of staff in the regions.
Participate in selection, recruitment and training of branch management staff.
Ensure regional and branch managers implement their assigned roles and responsibilities.
Support Regional and branch managers to implement their roles and responsibilities.
Mentor and train all regional, branch managers and supervisors.
Supervise an effective staff capacity building program for staff under your supervision that includes training and mentoring.
Branch Support and Management
Make sure supporting equipment and infrastructure is in place for smooth operations of branches.
Get daily updates on credit performance for all branches.
Coordinate with other departments to ensure timely delivery of service.
Make sure Agency Banking is functioning effectively in all districts of operation.
Compliance to Tujijenge policies and procedures
Ensure compliance to institutional policies and procedures in all regional branches.
Make sure there are readily available manuals for reference to the branch staff.
Initiate disciplinary measures against all non-compliance in a timely manner.
Loan portfolio tracking and delinquency management.
Monitor loan payment to ensure all day’s repayments are collected and properly posted with 24 hours of receipt.
Follow up on client loan discrepancies through regional managers to ensure that they are all cleared by end of month
Support branches in recovery of none performing loans through implementation of the existing recovery mechanisms that Tujijenge has in place.
Investigate outstanding portfolio discrepancies in liaison with Regional Managers
Ensure field spot checks are continuously done and reports submitted to management team.
Review and manage Performance
Ensure clear performance targets are set for all operations staff
Review staff evaluations and ensure they are submitted to Human Resource on time for decision making
Ensure staff that don’t meet the acceptable performance standards are put on a performance Improvement plan and progress monitored.
Customer care Management
Provide leadership in identification, asessement , monitoring and overall management of customers concerns so as to promote customer needs and potential improvement in product quality.
Ensure satisfaction and retention through use of standard customer care survey
Reporting
Communicate with regional manager and branch managers on performance related issues on daily basis.
Preparation and submission of regional performance reports on weekly and monthly basis in a timely manner.
Other responsibilities
Achieving business goals and revenue targets
Overseeing daily operations, managing budgets and setting performance objectives.
Developing and implementing business, markeing and advertising plans
Managing internal and external stake holder relations and negociating contracts
Planning , evaluating and optimzing operations to be efficient and cost effective.
Ensuring products and services comply with regulatory and quality standards
Prepairing and presenting monthly, quaterly and annual statements , analyses and reports of operations and finances
Dealing with escalated customer issues, incident reports and legal actions.
Qualifications and experience
Bachelor’s degree in Business studies, Accounting, Economics ,finance and any related field .
5years experince with working in a microfinace or baniing institution
3 years of managemnet and leadership experince.
Strong track record in Credit management .
Core competences
Ability to identify risks and provision of applicable managemnet strategies.
Experience and/or involvement in developing policies and procedural manuals
Excellent comuncation skills both verbal and written
Profieciency in Microsoft Office , MIS systems and project management tools
Ability to mult-task and work efficently under pressure
Srong analytical and problem solving skills
Excellent interpersonal relationship skills
People Management skills
Excellent presentation skills
Report writting
Desirable Behavior
Hardworking, High intergrity levels, good expression, self confidence, contains presure, self starter , dependeable, resillent, focused, milt- tasking , respect
How to Apply
All applicants who wish to take up this role in the aforementioned capacity should submit their documents as a single combined PDF file including Cover letter, Curriculum vitae, academic credentials with details and contacts of three (3) referees to:
The HR, Tujijenge Financial Services. P.O. Box 1550 Jinja OR email to [email protected]. Physical delivery of hard copies to be made to our offices in Mbale on Aryada Street (Glory to God Building) behind Nkokonjeru Primary School.
Busia above Equity Bank, Soroti on Haridas Road after URA offices, Bukedea on Soroti Highway after the Mosque and Namayingo after Namayingo primary school playground.
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