Sep 8, Standard Bank Manager, Client Coverage Jobs in Malawi

Job Description

To manage and grow a portfolio of less complex clients and internal relationships across the end to end client engagement value chain. Act as a trusted advisor, coordinating the origination and execution of client centric solutions ensuring the clients’ needs are fulfilled, while managing risk, delivering exceptional client experience and contributing towards achieving the defined revenue targets.

Qualifications

Degree in Banking, Business Management, Marketing, communication, or a similar field.

Experience as a relationship manager, in customer service, or a similar role.

Ability to build and maintain strong client and business relationships.

Excellent communication and interpersonal skills.

Good conflict resolution and problem-solving skills.

Leadership and team management skills.

Customer-oriented.

Risk Management

Key Responsibilities

Act as first line of defence by gaining a clear understanding of potential risk to effectively manage exposures and operational loss for the client portfolio

Build client centric, sustainable relationships with senior management and executive level key decision makers, act as trusted advisor and intermediary delivering relevant SBG value propositions and solutions to contribute towards the clients growth and grow share of wallet

Co-create solutions in cooperation with segment / product teams, including ideation for delivery of new business lines that contribute to clients’ digital journeys

Collaborate across SBG (sales, product, risk) to monitor, track, encourage and motivate for the development of new / modified solutions in response to changes in the client reality, to stay relevant and on target

Compile portfolio target revenue, forecasting and performance metric (CROC) to deepen the client share of wallet (SOW).

Co-ordinate the effective implementation of individual client and client portfolio strategies and plans to achieve targets

Limit potential NPLs with a view to achieving agreed credit loss ratios

Oversee client performance and exposures in line with client risk strategy to provide early warning signals of deterioration.

Own, manage and maintain the client life-cycle and client data for an assigned client portfolio. Coordinate dialogue across CIB, contributing client insight and expertise aligned to the universal Sector Coverage strategy to define target clients (existing and potential), manage risk and contribute towards revenue growth.

Partner Sector Coverage to identify target clients and leverage internal stakeholders to engage decision makers at targeted clients / prospects to unlock the client relationship and critical opportunities

How to Apply

For more information and job application details, see; Standard Bank Manager, Client Coverage Jobs in Malawi

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