NCBA Group Application Support Engineer Jobs in Kenya
Job Purpose Statement
The Application Support Engineer roleis responsiblefor theprovisionof ICT support tothe Core Banking systems and other Business systems by providing technical assistance, analysis and solutions to issues reported or escalated from the service desk as per the documented procedures.
The role applies incident and problem management processes to provide resolution to Incidents or appropriate workarounds for problems while seeking to proactively and continuously improve support to the bank’s internal and external customers.
Key Accountabilities (Duties and Responsibilities)
Daily COB Services
To execute all Daily COB (Close of Business) activities performed across the Core Banking Systems as per thedocumented procedures.
Incidents Management
To provide 2nd Level Support and ensure the resolution ofservice incidents escalated to the Support Operations Team, and/or provision of appropriate workarounds for incidents escalated as problems within the agreed SLA.
Problem Management
To escalate problems and continuously engage with the 3rdlevel and/or 3rd party support vendors to ensure timely resolution of all escalated system faults/bugs on the Core Banking and other Business Systems.
System Administration
Perform day-to-day administration duties across the CoreBanking and Business systems platforms so as to ensure system stability and consistent levels of service delivery.
System Reporting
Analysis, design and generation of various reports in anaccurate manner and distribute in an effective and timely manner development initiatives that will grow the team’sknowledge and skills.
Ideal Job Specifications
A Bachelor’s degree in Computer Science, Information Technology or related field.
Minimum 3 years working experience in a busy IT environment as a systems analyst with hands on
role in enterprise database management, application management and relational database design.
Minimum 2 years support of the current core banking system in the bank (T24) and a certification or recognized approved training in the same.
ITIL Foundation certificate is an added advantage,
One or more IT certifications such as in Microsoft systems, UNIX or Oracle will be anadded
advantage.
Good understanding of the financial services and how IT contributes to the success of the financial institutions.
Sound knowledge of Information technology and related support architectures.
How to Apply
For more information and job application details, see; NCBA Group Application Support Engineer Jobs in Kenya
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