Brites Management Branch Team Leader (Branch Managers) Jobs in Kenya
Duties and Responsibilities
Provides the interface between the CEO and the branch staff.
Actively cascades to the staff all decisions and directives from the Executive.
Constantly provides the CEO with feedback information on the running of the branch.
Provides oversight and management for the day to day running of the branch
Ensure the loan book grows as projected through continuous product development and value proposition.
Actively participate in effective market penetration.
Proactively manage cost to ensure product profitability.
In collaboration with the CEO, and strategy team, develop a market penetration strategy that clearly identifies target markets and offer a new and innovative approaches to reach customers, in line with the company’s vision.
Oversee sales and marketing execution in the branch to bring in qualified customers, provide customers with a positive experience and efficient management of customer pipeline.
Set appropriate sales targets for the staff and monitor progress towards achieving the same and making adjustments as necessary.
Ensures product quality is within expected standards.
Ensure quality credit appraisals for all applications in the branch.
Together with branch staff, keenly manage all Non-performing loans to maintain quality of the book.
Maintains and updates tools for monitoring credit
Together with the branch staff, develop strategies to maintain and continuously improve service to the customers.
Ensures zero tolerance to customer complaints – both internally and externally.
Ensures that the set Turn Around Time is adhered to by all branch staff.
Maintain high level of confidentiality of customer information.
Communicates unsuccessful credit applications to the customers in a professional manner
Provides authentic leadership to the staff at the branch level.
Develops staff competencies and skills through continuous training of products and policies for performance improvement as per set targets and standards.
In charge of leave management at the branch
Ensure practical shadow positioning at the branch.
Ensure successful portfolio transfer during normal leave and staff exits.
In charge of Human Resource Administration at the branch including hiring, disciplinary action, staff documentation and filling, employee relations.
Maintains high level of team spirit.
Constantly articulates the strategic intent of the company’s mission and core values.
Mentors and guides the staff
Key requirements, skills and qualifications
Bachelor’s degree in any Business field from a recognized university /CPA/Credit certification or Diploma in Business field from a recognized institution of higher learning / Credit certification or any other candidate who has demonstrated qualities of a QGL/AQGL.
At least 3 years practical working experience at a senior level in Credit in Progressive Credit or in a MFI/Finance Institution
Leadership skills.
Report writing skills, Excellent skills in analysis of Financials, communication, interpersonal, organizational and negotiation skills.
Demonstrates leadership skills.
Working knowledge in IT skills (MS Office especially Excel
How to Apply
If you meet the above qualifications, skills and experience send CV urgently to [email protected] quoting the job title as the subject line on your email
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