Aug 11, ABSA Collections and Recoveries Officer Jobs in Uganda

Job Details

Job Summary

The role holder is responsible for the management of all out of order accounts within the Retail portfolio with the objective of putting in place strategies with the customer to bring their indebtedness back to order or recovering from defaulting debtors.

Job Description

Risk Management And Control 40%

Outputs

Monitor and control the out of order retail accounts and take appropriate action to normalise the position, within pre-determined policy rules and laid down strategies. The overall objective of the role is to ensure recovery action is taken at the earliest opportunity to avert loss through default

Undertake the review of all monthly advances control reports, assessing the information therein and making recommendations regarding the strategy to be employed in ensuring that such out of order accounts are returned to order within the shortest possible time. This is likely to involve agreeing short term lending agreements.

Contact customers whose accounts are out of order. This may take the form of written correspondence or normally this would be by direct telephone contact.

Receive and authorize FOS authorization requests (agree short term borrowing requests)

Own & maintain a diary system for:

Quarterly account reviews

Provision of financial information

Perfection of security

Fulfilment of conditions of offer

EWL review

Review and recommend classification , writing off , or outsourcing of a debt

Send out notices and demand letters

Adhere to service level agreements

General filing

Business Management 30%

Outputs

Monitor and manage workflow within the Retail Credit Collections, Monitoring & Control and Recoveries Team.

Compilation of various returns, as required, through the assimilation of information available within the Retail Credit team

Responsible for devising collections and recoveries strategies for implementation within the Collections, Monitoring & Control and Recoveries team

Input into new/amended lending policies or products within the business

Stakeholder Management 30%

Liaison with 3rd parties (i.e. debt collection agencies) regarding policies and strategies for the recovery of out of order accounts.

First point of contact for customer complaints.

How to Apply

For more information and job application details, see; ABSA Collections and Recoveries Officer Jobs in Uganda

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