Bethzatha Health Service Customer Service Division Manager Jobs in Ethiopia
Job Summary
We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.
Job Description
Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Set a clear customer service targets and deploy strategies to meet target predefined targets .
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Undertake data analysis compile accurate reports
Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
Strategizing and monitoring the daily activities of customer service operations.
Assisting customer service staff with duties where required.
Coaching staff in areas of customer service and company policies.
Managing cashier coverage and customer flow to ensure proficient customer service.
Monitoring and authenticating returns, exchanges, and voids.
Investigating and solving customer service complaints.
Assisting with the development and implementation of service policies, Maintaining documentation pertaining to customer service department activities.
Performing additional duties where needed.
Qualification
BA degree in Business Administration, Management, Marketing or related field.
Five years proven working experience as senior customer service officer of which two years as Customer Service supervisor.
Working knowledge of customer service software, databases and tools and awareness of the hospital industry’s latest technology trends and applications will be advantageous.
How to Apply
Interested and qualified applicants can submit their CV through email address [email protected] or in person through the following address :
Bethzatha Hospital Administration office
Location:- Around Stadium
NB. Email applicants should write the position title on the subject line of their email.
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