Caritas MFB Operations Excellence Officer Jobs in Kenya
Job Purpose
To assist in maintaining a professional work environment that focuses on superior performance by operations staff Establish effective systems, procedures, and standards of performance for staff in Operations.
Key Responsibilities
Develop and ensuring adherence to the internal policies and both internal and regulatory procedures.
Continuous Process Improvements-quarterly review of all processes and procedures, to determine efficiency which processes are to be reviewed quarterly.
Working with other stakeholders, acting as the liaison between branches and the head office departments.
Drive compliance in the branch network including but not limited to Operations excellence check list, Snap checks, validation reports, implementation and closure of audit/risk recommendation/ Risk Control Self-assessment and independent assessment.
Achieve 95% in compliance and audit ratings within the branch network.
Ensuring no operational losses through implementation of checks and balances and review of work by the operations team within the branch network.
Ensure implementation and strict adherence of the approved Standard Operating procedures.
Ensuring high level of customer satisfaction as per the bank’s customer service standards and guidelines.
Coordinate centralization and standardization of operational processes across the bank and in conjunction with other control functions of the Bank.
Continuous review, update, implementation and monitoring of adherence to the internal policies, procedures, and manuals.
Working closely with operations officers in performing quality control checks daily (tick back).
Supervision of Branch Controls/Branch Operations Units
Advising and guiding Branch operational staff on passing entries meant to effect reversals and corrections under their jurisdictions.
Co-ordinate data cleanup exercises and liaise with Enterprise Risk Management on critical data sets as set by various regulations.
Conduct regular checks on income leakages and co-ordinate process improvements to prevent leakages.
Guiding and closing all audit exceptions and risk review findings within the Branches.
Running business continuity plans and optimization initiatives.
Any other duty assigned from time to time.
Qualification and Experience Requirements
Bachelor’s degree
Master’s degree would be an added advantage.
At least Eight (8) years’ experience in banking environment, with a track record of success within operations and operational control environments.
Extensive knowledge of Banking theory and practice, Central Bank’s rules and regulations and procedures. Possess thorough knowledge of banking products and services and also a wider understanding of the general banking universe/Industry.
Excellent and demonstrated leadership capacity including possession of strategic development, monitoring, execution and reporting skills (Have a strategic outlook)
Strong organizational, administrative, and analytical skills including oral and written communication skills, negotiation and interpersonal skills and ability to motivate staff.
Professional Banking qualification (AKIB) is an added advantage.
How to Apply
Interested candidates who meet the criteria above are encouraged to send their application letters and detailed CVs to: Email: [email protected].
Kindly indicate the position title on the subject line when applying.
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