Minet Account Manager, Business Retention Jobs in Kenya
Purpose for the Job
Manage key accounts and ensure customer delight by utilizing Minet’s expertise and resources.
Duties and Responsiblities
Operational Excellence
Develop processes and procedures to ensure satisfactory delivery of service to customers.
Ensure optimal use of digital tools where applicable.
Develop mechanisms of customer engagement and feedback.
Execute and implement management strategies for the department.
Provide professional advice to clients ensuring that they are fully aware of the ramifications of any relevant provisions of the Insurance Act and/or Industry developments.
Attend client’s renewal meetings, place insurance covers in accordance with client’s requirements.
Regular review of underwriter performance through a practical scorecard.
Peruse and confirm that policy documents and endorsements issued by underwriters conform to the cover issued.
Ensure compliance with ISO and other company policies especially those pertaining to quality control.
Prepare and negotiate quotation for accounts on tender;
Carry out insurance portfolio GAP analysis to identify organic growth opportunities.
Participate in market negotiations & risk placement.
Ensure timely premium settlement, receipting and allocation of premiums for the accounts within your management.
Study, internalize and advise both the business and the clients on the trends in the economic sectors allocated to you.
Ensure SLA’s and annual service plans for your clients are in place and adhered to.
Train clients on products and emerging risks.
Key Result Areas
The accountability arears are as follows;
Quality service.
100% Business Retention.
Business growth by meeting renewals and organic growth budget.
Debt Management.
Knowledge And Skills Required
Organizational and analytical skills
Interpersonal and communication skills
Persuasion skills.
Flexibility and adaptability skills
Professional and Academic Qualifications
Bachelor’s degree in business.
Diploma in Insurance (ACII/AIIK)
Minimum of 5 years’ experience in General Insurance (Non-Medical).
How to Apply
For more information and job application details, see; Minet Account Manager, Business Retention Jobs in Kenya
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