GWASCO Customer Care Officer Jobs in Kenya
Job Purpose
The Customer care officer is the first point of contact with the customer. The main responsibility
is to answer customer enquiries about products, services and generate sales.
Duties & Responsibilities
Receive customer complaints
Analyse and record the complaints
Investigate the complaints and seek possible solutions though the mechanisms developed in line with company policy.
Liaise with other sections/departments in dealing with customer issues
Issue forms and other related documents and guide customers in filling them correctly
Follow up registered disputes by customers to make sure that they are resolved amicably and in good time.
Collecting and analysing customer feedback
Providing information about company products & services
Providing proactive customer outreach
Developing and documenting knowledge into helpful content
Tracking customer service KPIs and metrics
Establish and monitor the standards for customer service in the Company
Identify tasks critical to keeping customer satisfaction levels in check
Keep records of interactions and transactions with customer
Qualifications & Experience
Degree or Diploma in Business Management, Marketing, Public Relations or related field
Relevant professional qualifications.
At least three (3) years’ experience in a busy commercial environment.
Possess relevant computer application skills
How to Apply
For more information and job application details, see; GWASCO Customer Care Officer Jobs in Kenya
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